Mailbox Full When trying to enable account

Kinetic ERP
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1

I am trying to activate a new account in Epicor and am getting this error message that I have never seen before:

Transaction failed. The server response was: 5.2.2 Mailbox full. Visit Exchange Online limits - Service Descriptions | Microsoft Learn for more information.; STOREDRV.Submission.Exception:QuotaExceededException.MapiExceptionQuotaExceeded; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message. 1.84300:01000000, 1.84300:0B000000, 1.84300:0A000000, 1.84300:0A000000, 1.84300:0E000000, 1.84300:32000000, 1.73948:00000000, 1.108572:00000000, 0.117068:9F000000, 1.79180:0B000000, 1.79180:0A000000, 1.79180:0A000000, 1.79180:0E000000, 1.79180:32000000, 1.79180:FA000000, 255.73100:00000000, 5.95292:67000000446F526F70730072, 8.111356:9552F9FE86593ECC1F1F572B2F8F6BAC9552F9FE, 0.38698:1F1F572B, 1.41134:86000000, 1.41134:86000000, 1.41134:86000000, 1.41134:46000000, 0.37692:3C000000, 0.33596:46000000, 5.29818:0000000061366532333031372D346234352D346264302D613034662D61646435333332383739653200000000, 5.55446:00000000323A300021000000, 7.29828:802DA8600C00000000000000, 7.29832:000000600C00000001000000, 4.45884:D9040000, 4.29880:D9040000, 1.52492:02000…

2

Are you cloud or on-prem? If you’re cloud you’ll need to submit a ticket to Epicor. Otherwise, your internal IT needs to clear some space in the sending mailbox. That’s an error from Microsoft because the mailbox is full.

3

Ah! Got it! We are on prem. I do have a ticket in to check that, was thinking it may be something else. Thank you!

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