Maintenance Renewal - Interpreting Invoice

Yahoo Archive
1
If you go to My Epicweb\Support there is a tab that says Maintenance. It shows the Type and the start and expire date. The type is a code you may need to ask your CAM or someone else from Epicor about, but that should at least get you a starting point.

Todd Caughey <caugheyt@...> wrote: Just got our annual renewal for maintenance. Have noted the Support-Plus option and recall some people in past having ended up on this without knowing it. Where do you see on the invoice what program you are on? I just want to be sure we are either not underutilizing something we are paying for or not overpaying for something we are not going to use. I assume it would be either another line item or some notation but I can't find anything at all that says what program we are on and don't want to assume "nothing" means "plain old standard".
Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.

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UMC, Inc.
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2
Just got our annual renewal for maintenance. Have noted the Support-Plus option and recall some people in past having ended up on this without knowing it. Where do you see on the invoice what program you are on? I just want to be sure we are either not underutilizing something we are paying for or not overpaying for something we are not going to use. I assume it would be either another line item or some notation but I can't find anything at all that says what program we are on and don't want to assume "nothing" means "plain old standard".
Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.

________________________________
The information contained in this E-mail message and any documents which may be attached are privileged and confidential, and may be protected from disclosure.

Please be aware that any use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanction. If you think you have received this message in error, please reply to the sender.

For more information please visit www.harveyvogel.com


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3
Todd, we got the same thing, and I made our CAM send me extra documentation and explain the breakdown. The accounting person also got involved in giving me a detailed breakdown of what each plan cost. They are "up-selling" you on the maintenance so due-diligence on the review of costs and service with your CAM is probably good to invest in. We went back to our regular basic maintenance contract since I didn't see the benefits of going up to a premium level. Perhaps others on the forum have a different opinion /experience with Premium service levels.
RSN


----- Original Message ----
From: Todd Caughey <caugheyt@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Tuesday, August 21, 2007 8:24:39 AM
Subject: [Vantage] Maintenance Renewal - Interpreting Invoice

Just got our annual renewal for maintenance. Have noted the Support-Plus option and recall some people in past having ended up on this without knowing it. Where do you see on the invoice what program you are on? I just want to be sure we are either not underutilizing something we are paying for or not overpaying for something we are not going to use. I assume it would be either another line item or some notation but I can't find anything at all that says what program we are on and don't want to assume "nothing" means "plain old standard".
Thanks,
Todd Caughey
Harvey Vogel Mfg. Co.

____________ _________ _________ __
The information contained in this E-mail message and any documents which may be attached are privileged and confidential, and may be protected from disclosure.

Please be aware that any use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanction. If you think you have received this message in error, please reply to the sender.

For more information please visit www.harveyvogel. com

[Non-text portions of this message have been removed]






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