Try creating a Process Calling (System Setup / System Maintenance).
Called Process Reference: Erp.UI.CustomerEntry
Called From: Erp.UI.SalesOrderEntry
MenuID:
Test and see if it calls the new form.
Try creating a Process Calling (System Setup / System Maintenance).
Called Process Reference: Erp.UI.CustomerEntry
Called From: Erp.UI.SalesOrderEntry
MenuID:
Test and see if it calls the new form.
In Security maintenance check the user access.