When we try to update the Bill To on a Customer, we are getting the error message below. Is this a customization error and how do we start looking at what is causing this error?
Exception caught in: Epicor.Mfg.BO.Customer
Message: Field updated by Global Updates only.
Type: Error
Program: bo/Customer/Customer.p
Method: CustomerGlobalFieldChk
Table: Customer
Row:
Field: BTAddress1
Are you attempting to update this record in the parent company?
We were attempting to update it in the child company. We found out that in Global Table Maintenance, we have the BillTo fields in the Customer table being maintained through Multi-Company set up in the parent company.
Exactly where I was going…
If the Bill To fields are a Global table maintained by the parent company, is there a way to have it Global yet still be able to maintained at the child company level if one of the child company needs to be updated only? Any thoughts on how to achieve this?
The global lock flag could be an option but it does not exactly fit what you are looking to do.