# Miscellaneous Packing Slip Doesn't Pull Customer Part #

**URL:** <https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432>\
**Category:** Epicor ERP 10\
**Tags:** e10\
**Created:** [March 10, 2023, 6:43pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432 "2023-03-10T18:43:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![hvrabbit](https://www.epiusers.help/letter_avatar_proxy/v4/letter/h/eada6e/32.png) [@hvrabbit](https://www.epiusers.help/u/hvrabbit)\
**Post date:** [March 10, 2023, 6:43pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432/1 "2023-03-10T18:43:21Z")

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Per field help, the Customer Part/Rev is “An optional field that is used if the customer has a different Part number than the users internal part number.  
This field is defaulted from the OrderDtl.XPartNum.”

I assumed that this would pull over automatically but it isn’t. Is it user error or a glitch in E10?

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**Author:** ![aosemwengie1](https://www.epiusers.help/user_avatar/www.epiusers.help/aosemwengie1/32/95533_2.png) [@aosemwengie1](https://www.epiusers.help/u/aosemwengie1)\
**Post date:** [March 12, 2023, 3:18pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432/2 "2023-03-12T15:18:23Z")

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What external document setting do you have selected in customer part cross reference?

![image](https://www.epiusers.help/uploads/default/original/3X/6/f/6f84c7e2dea8ef204f0cc1b23262b33c32921c64.png)

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<div class="post-metadata">

**Author:** ![hvrabbit](https://www.epiusers.help/letter_avatar_proxy/v4/letter/h/eada6e/32.png) [@hvrabbit](https://www.epiusers.help/u/hvrabbit)\
**Post date:** [March 13, 2023, 1:52pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432/3 "2023-03-13T13:52:47Z")

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Print as Main Reference.

When we enter a miscellaneous packing slip, the customer part number doesn’t even populate the customer part # field in miscellaneous packing slip entry.

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<div class="post-metadata">

**Author:** ![aosemwengie1](https://www.epiusers.help/user_avatar/www.epiusers.help/aosemwengie1/32/95533_2.png) [@aosemwengie1](https://www.epiusers.help/u/aosemwengie1)\
**Post date:** [March 13, 2023, 2:00pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432/4 "2023-03-13T14:00:51Z")

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Is it a customized pack slip? Does it print if you use the same part in customer shipment entry?

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<div class="post-metadata">

**Author:** ![hvrabbit](https://www.epiusers.help/letter_avatar_proxy/v4/letter/h/eada6e/32.png) [@hvrabbit](https://www.epiusers.help/u/hvrabbit)\
**Post date:** [March 14, 2023, 4:11pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432/5 "2023-03-14T16:11:48Z")

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It’s not a printing/report issue. The customer part # isn’t being pulled into the entry screen of the Miscellaneous Shipping Entry.

 ![image](https://www.epiusers.help/uploads/default/original/3X/1/4/141a6824babe2a33041cbea7fc327f471261521e.png)  
The customer part# is populated in the Customer Part Cross Reference.  
 ![image](https://www.epiusers.help/uploads/default/original/3X/9/1/91f311349cc2b87317a1bc342e7e251d5ada75ce.png)

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<div class="post-metadata">

**Author:** ![aosemwengie1](https://www.epiusers.help/user_avatar/www.epiusers.help/aosemwengie1/32/95533_2.png) [@aosemwengie1](https://www.epiusers.help/u/aosemwengie1)\
**Post date:** [March 14, 2023, 4:42pm UTC](https://www.epiusers.help/t/miscellaneous-packing-slip-doesnt-pull-customer-part/100432/6 "2023-03-14T16:42:48Z")

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Maybe its a bug, did you try reporting it to support?