# Mobile CRM - Couldn't connect to the server **URL:** \ **Category:** Kinetic ERP\ **Tags:** mobile-crm\ **Created:** [April 17, 2024, 8:21pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816 "2024-04-17T20:21:09Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 17, 2024, 8:21pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/1 "2024-04-17T20:21:10Z")
Hey all, new to the forum and already making my first post. We recently just went live with Kinetic, moving over from E10. I am pretty new to Epicor, but the migration went pretty seamless besides some random problems. I went through our license and saw we had the CRM module, and there have been users that have requested mobile access. Currently struggling to get it setup, however. I continously get “We couldn’t connect to eh server. Please review it. Error status: 0” I followed the guide from EpicWeb. REST is setup. I can even access the web version just fine using this URL format: https://[domain]/[app]/home and login successfully. Entering this server name in the Mobile CRM app however: [https://domain/[app]](https://domain/%5Bapp%5D) brings no success. I’ve installed the BAQ solution also from EpicWeb and followed the guide to the tee. Just wondering if there’s any suggestions or maybe I’m missing something? I tried looking at similar threads here, but couldn’t find anything helpful. Thanks! ---
**Author:** ![BKen](https://www.epiusers.help/letter_avatar_proxy/v4/letter/b/76d3ee/32.png) [@BKen](https://www.epiusers.help/u/BKen)\ **Post date:** [April 17, 2024, 8:29pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/2 "2024-04-17T20:29:34Z")
You should not use https:// and not use /home This is the text I use for mine (with my SaaS number changed into XXX) Live: [centralusdtapp14.epicorsaas.com/SaaSXXX](http://centralusdtapp14.epicorsaas.com/SaaSXXX) Pilot: [centralusdtpilot14.epicorsaas.com/SaaSXXXPilot](http://centralusdtpilot14.epicorsaas.com/SaaSXXXPilot) ---
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 17, 2024, 8:32pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/4 "2024-04-17T20:32:08Z")
I was only using /home to verify I can access the pilot instance from the browser. I tried removing https on the server field on the app, still receive the same error. ---
**Author:** ![BKen](https://www.epiusers.help/letter_avatar_proxy/v4/letter/b/76d3ee/32.png) [@BKen](https://www.epiusers.help/u/BKen)\ **Post date:** [April 17, 2024, 8:33pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/5 "2024-04-17T20:33:22Z")
What path do you use to access Epicor from a web browser (just convert your SaaS number like I did)? ---
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 17, 2024, 8:37pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/6 "2024-04-17T20:37:03Z")
It’s on-prem. The path I’m using to access the web browser is: [domain.local/E11Pilot/home](https://domain.local/E11Pilot/home) Even accessing the help page loads fine. domain.local/E11Pilot/api/help/v2/ ---
**Author:** ![BKen](https://www.epiusers.help/letter_avatar_proxy/v4/letter/b/76d3ee/32.png) [@BKen](https://www.epiusers.help/u/BKen)\ **Post date:** [April 17, 2024, 8:39pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/7 "2024-04-17T20:39:40Z")
Are you able to access Epicor from a remote location via a web browser? With SaaS, I am able to do this at the path I showed. This is what the server looks like on my app (with my SaaS number not showing): ![image](https://www.epiusers.help/uploads/default/original/3X/b/0/b08863df83e69dbde7e49104eabbcf03470f751a.jpeg) ---
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 17, 2024, 8:47pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/8 "2024-04-17T20:47:42Z")
Yes, just tested. VPN setup and I can access epicor via web browser remotely on my mobile device. The app still refuses to connect. ---
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 17, 2024, 9:04pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/9 "2024-04-17T21:04:48Z")
I did just try going to domain.local/E11Pilot through the browser and got a 403 forbidden. Not sure if that is relevant or done by design. Going to domain.local/e11pilot/api/help/v2/ works fine though and prompts for sign in. ---
**Author:** ![Alexandre\_Pothier](https://www.epiusers.help/user_avatar/www.epiusers.help/alexandre_pothier/32/5421_2.png) [@Alexandre\_Pothier](https://www.epiusers.help/u/Alexandre_Pothier)\ **Post date:** [April 18, 2024, 12:17am UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/10 "2024-04-18T00:17:27Z")
Jacob, please make sure that you have an SSL certificate in place, coming from a certified authority. A self-signed certificate is not tolerated by mobile applications. ---
**Author:** ![Ernie](https://www.epiusers.help/user_avatar/www.epiusers.help/ernie/32/69401_2.png) [@Ernie](https://www.epiusers.help/u/Ernie)\ **Post date:** [April 18, 2024, 3:32pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/11 "2024-04-18T15:32:21Z")
The most recent Mobile CRM Installation Guide I have is from Kinetic 2021.2, and just now looking on EpicWeb I don’t find a newer one. If you can get to EpicWeb and download that (go to Documentation \> On-Prem (might be on Cloud too but didn’t check) and scroll back in time until you come to 2021.2 (with no patch revision). Look under Installation Guides for “MobileCRM\_InstallGuide\_Kinetic 2021.2”. I might have a nugget or two that either solves the problem or tells you where to look. ---
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 18, 2024, 3:40pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/12 "2024-04-18T15:40:20Z")
That’s the guide I followed. Not find anything that I haven’t done correctly. Alexandre did point out self-signed certs won’t work, which is what we’re using currently. ---
**Author:** ![EpicorNewb](https://www.epiusers.help/letter_avatar_proxy/v4/letter/e/dfb087/32.png) [@EpicorNewb](https://www.epiusers.help/u/EpicorNewb)\ **Post date:** [April 18, 2024, 3:40pm UTC](https://www.epiusers.help/t/mobile-crm-couldnt-connect-to-the-server/113816/13 "2024-04-18T15:40:38Z")
I will check out that route then. We are currently using self-signed.