Hello Friends! We are looking into integrating our Field Service tasks with MSI Service Pro. Have any of you integrated Kinetic cloud with this product? We will want to keep Kinetic as the source of truth for field service data, and push that out to Service Pro.
They only offer flat file csv integration, so we have to use ftp and process the integration files back and forth ourselves.
Isn’t this the product that Epicor soft directly a few years ago? I’m 99% sure I have seen Epicor demos of it. Regardless, it looks like they do have an API Service Pro API | Service Pro® by MSI Data
Epicor moved away from MSI last year and are now offering their own module FSM. Currently working on a Kinetic implementation project where we have just started the FSM journey.