Nagging issue Blank Title 111972

Yahoo Archive
1
Nagging issue?



I thought you all were talking about my wife again. Whew.



;-)



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Rob Bucek
Sent: Thursday, July 05, 2012 8:34 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Nagging issue





The only time I've had the dead loop issue crop up is when there was a
conflict with a bpm monitoring the process. Depending on the conditions it
might not always be an issue for everyone. Not saying that's your issue, but
it's what jumped out from my experience...

Rob Bucek
Production Control Manager
PH: (715) 284-5376 ext 311
Mobile: (715)896-0590
FAX: (715)284-4084
[Description: cid:1.234354861@...
<mailto:1.234354861%40web65412.mail.ac4.yahoo.com> ]<http://www.dsmfg.com/>
(Click the logo to view our site)<http://www.dsmfg.com/>

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of carl.heeder
Sent: Thursday, July 05, 2012 2:54 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Nagging issue

I have a handful of users who, from time to time, get a dead loop error when
processing sales orders. No one else has the problem at that time and the
user h he error o matter what client machine they use.

We create a new user account for them with identical rights as the old one
and all is ok for several weeks or more.

One user is up to 6 such accounts. Epicor of course saw it can't be
happening because dead loop errors are a server issue and security/users are
a client side issue

Any thoughts?

[Non-text portions of this message have been removed]



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[Non-text portions of this message have been removed]
2
I have a handful of users who, from time to time, get a dead loop error when processing sales orders. No one else has the problem at that time and the user h he error o matter what client machine they use.

We create a new user account for them with identical rights as the old one and all is ok for several weeks or more.

One user is up to 6 such accounts. Epicor of course saw it can't be happening because dead loop errors are a server issue and security/users are a client side issue

Any thoughts?
3
The only time I've had the dead loop issue crop up is when there was a conflict with a bpm monitoring the process. Depending on the conditions it might not always be an issue for everyone. Not saying that's your issue, but it's what jumped out from my experience...

Rob Bucek
Production Control Manager
PH: (715) 284-5376 ext 311
Mobile: (715)896-0590
FAX: (715)284-4084
[Description: cid:1.234354861@...]<http://www.dsmfg.com/>
(Click the logo to view our site)<http://www.dsmfg.com/>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of carl.heeder
Sent: Thursday, July 05, 2012 2:54 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Nagging issue



I have a handful of users who, from time to time, get a dead loop error when processing sales orders. No one else has the problem at that time and the user h he error o matter what client machine they use.

We create a new user account for them with identical rights as the old one and all is ok for several weeks or more.

One user is up to 6 such accounts. Epicor of course saw it can't be happening because dead loop errors are a server issue and security/users are a client side issue

Any thoughts?



[Non-text portions of this message have been removed]
4
The other thing I would try rather than deleting their account is to clear client cache and have them delete / recreate their favorites if they use a favorite to open that screen.

If that doesn't work I would go into the personalization for that account and blow any personalization away on order entry related screens, have the user clear cache, close Epicor and go back in (even if you don't allow personalizations in the user security people can have personalizations).

As a last resort, bring that account in "Personalization Purge" and select EVERYTHING in the list, including history & layouts, and purge them. We only had to go to that extreme 2x - and both users were operating fine after that.



[Non-text portions of this message have been removed]
5
We get dead loop errors too. I think the user just reboots and continues on until it happens again.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of carl.heeder
Sent: July-05-12 3:54 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Nagging issue



I have a handful of users who, from time to time, get a dead loop error when processing sales orders. No one else has the problem at that time and the user h he error o matter what client machine they use.

We create a new user account for them with identical rights as the old one and all is ok for several weeks or more.

One user is up to 6 such accounts. Epicor of course saw it can't be happening because dead loop errors are a server issue and security/users are a client side issue

Any thoughts?



[Non-text portions of this message have been removed]