NEW UPDATE - Print Issues - Slow - PROBLEM RESOLVED

Yahoo Archive
1
Thanks for your help, everybody. Believe me, I tried every one of
your suggestions to no avail, but they were all worth a try and great
suggestions.

So what worked? DEFRAG your hard drives on the workstation, folks. I
noticed on the epicor server that it was 100% fragmented. Yep, 100%
fragmented. I defrag the server, but it did not help any. I have
never, ever, ever, ever, ever (you get the point) seen a server 100%
fragmented. I have pictures to prove it, too!

Okay, so defrag the server did not help.

Defrag the workstation and like magic, print preview or print to the
printer is extremely fast now. Not just tolerable, but fast! All of
our workstations were horribly fragmented and each day it gets worse
and worse. I had to defrag each workstation twice just to make sure,
and now I have them scheduled to defrag on a daily basis now!

Now, what puzzles me is that Epicor was running pretty fast with the
hard drive fragmented, with the exception of printing. After defrag,
there is a slight difference in program operation and huge difference
in print preview.

Thanks,
Toby
USA Industries, Inc.
trutter@...








--- In vantage@yahoogroups.com, "Toby Rutter" <aberdeenmeadows@...>
wrote:
>
> We had a network technician out here for a toral of 14 hours trying
> just about everything. Some workstations printed okay and others
> would take 45 seconds to 1-1/2 minutes to print out.
>
> Our server is extremely fast, as is our workstations. At one time
> (recently) our print speed was tolerable. It wasn't windows fast,
but
> it was adeqately fast.
>
> Now... what our technician did to resolve the issue... took a
> workstation that had the problem and reformatted the HD and
> reinstalled vantage. Print preview is now adequate! Same NIC Card,
> sane network cable, same CPU, same memory, same keyboard, mouse,
and
> monitor.
>
> Evidently it's not our network and it's not our server and we have
> conveyed to epicor this many times. Yes, this is a problem that is
on
> a workstation but it has to be a remnant left behind from Crystal
or
> Vantage or both.
>
> Any suggestions would be highly appreciated at this point so I
don't
> have to reformat 9 workstations!!!!
>
> Thanks,
> Toby
>
>
>
>
>
>
>
>
>
> --- In vantage@yahoogroups.com, "Ken Long" <ken@> wrote:
> >
> > We tripled the amount of ram we bought with the server from 256MB
> to
> > 768MB. This was back in the day of Avante 8.3.10b on an NT4 box.
> >
> > Funny thing was I had been monitoring ram usage for some time and
> > there was no indication that I really needed more but the
situation
> > demanded action and adding ram was easy and fast.
> >
> > Ken
> >
> >
> > On 17 Apr 2008 at 9:00, Karl Dash wrote:
> >
> > > Ken,
> > > How big is a "bunch".
> > >
> > > -Karl-
> > >
> > > Ken Long <ken@> wrote:
> > > Don't know if this is relevant to Vantage but when we
> bought a server
> > > for Avante we used the specs provided by Epicor and added a bit
> more
> > > just to be safe. Printing slowed down over time until it was
> > > intolerable. After throwing a whole bunch of extra RAM on the
> server,
> > > much more than Epicor ever said we needed, the slow print
problem
> > > went away like magic.
> > >
> > > Ken Long
> > > Lectrosonics, Inc.
> > >
> > > On 17 Apr 2008 at 11:03, Wayne wrote:
> > >
> > > > Toby Rutter wrote:
> > > > > Before going to Vantage 8.03 the print was super slow. When
> we went
> > > > > ..... certain workstations began
> > > > > to print slow. Now, all workstations are printing slow!
> > > >
> > > > Eeeuuh... Lessee... It's been about 9 years since I first
> started
> > > > messing with Vantage. Looked GREAT in the sales demo. But it's
> > > > ALWAYS had problems printing. Yes, really simple s$$7
essential
> > > > to functionality, like printing. Apparently Epicor has zero
> > > > interest in fixing this, so do not bother asking.
> > > >
> > > > -Wayne
> >
>
2
We have been experiencing slow print issues for some time now.

Sales Order - => 1 minute 25 seconds
Purchase Order - => 45 seconds
Financial Reports - < 10 sesonds

We are at a loss as to what we need to do. We have contacted tech
support and they have been unable to help us.

Printing from our server is faster, relatively speaking because
obviously the server is 4 times faster than the workstations.

What I find weird is that under the reports folder, the report file
is created within a couple of seconds from the time you click print
or print preview. Despite this fact, it still takes a long time to
get the sales order or purchase order to preview on the screen.

Any help would be greatly appreciated.

Toby Rutter
USA Industries, Inc.
trutter@...
3
Once the XML file is on the server then it is all up to the Crystal Reports
runtime on the workstation to get the data, format the report and present
the preview. I would not suspect it to be a server problem in your case.
Also, with it being a Sales Order and/or a Purchase Order I would pretty
much rule out network speed because those forms have minimal data associated
with them. What configuration are your workstations, i.e. processor
speed/type and how much memory do you have in them? If they are fairly new
and have at least a gig of memory I would start by taking a look at the
anti-virus application. If you have Symantec I would definitely suggest
excluding the Crystal Reports programs from being scanned; at the very least
when they are opened.



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Toby Rutter
Sent: Tuesday, April 15, 2008 10:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Print Issues - Slow



We have been experiencing slow print issues for some time now.

Sales Order - => 1 minute 25 seconds
Purchase Order - => 45 seconds
Financial Reports - < 10 sesonds

We are at a loss as to what we need to do. We have contacted tech
support and they have been unable to help us.

Printing from our server is faster, relatively speaking because
obviously the server is 4 times faster than the workstations.

What I find weird is that under the reports folder, the report file
is created within a couple of seconds from the time you click print
or print preview. Despite this fact, it still takes a long time to
get the sales order or purchase order to preview on the screen.

Any help would be greatly appreciated.

Toby Rutter
USA Industries, Inc.
trutter@usaindustri <mailto:trutter%40usaindustries.com> es.com





[Non-text portions of this message have been removed]
4
Thanks for responding.

Before going to Vantage 8.03 the print was super slow. When we went
live, Epicor had upgraded us to version 8.03 and printing was no
longer an issue. We went through another upgrade to get to 404 and
there were no problems. 1-1/2 months ago certain workstations began
to print slow. Now, all workstations are printing slow!

Most workstations have 2gb and more, some have duo core processors,
at least 1.8ghz.

I completely uninstalled antivirus on my pc and disabled the
antivirus on the servers. I got a minimal improvement on overall
speed for my pc and it sliced only 3 seconds off the printing of
these two forms. We have DELL PC's. My workstation is the Dimension
E520. We did notice that when you printed a po or so, that epicor
would hit the processor 50% during this process. It only hit one
processor, not both. We had a network professional out who spent four
hours on this problem and they could not figure this out.

My next step is to uninstall XP Updates and see if that does any good.

Any more suggestions or if anyone has had the same problem, please
let me know.

Thanks,
Toby Rutter
USA Industries, Inc.
trutter@...



--- In vantage@yahoogroups.com, "Charles Carden" <shadow031449@...>
wrote:
>
> Once the XML file is on the server then it is all up to the Crystal
Reports
> runtime on the workstation to get the data, format the report and
present
> the preview. I would not suspect it to be a server problem in your
case.
> Also, with it being a Sales Order and/or a Purchase Order I would
pretty
> much rule out network speed because those forms have minimal data
associated
> with them. What configuration are your workstations, i.e. processor
> speed/type and how much memory do you have in them? If they are
fairly new
> and have at least a gig of memory I would start by taking a look at
the
> anti-virus application. If you have Symantec I would definitely
suggest
> excluding the Crystal Reports programs from being scanned; at the
very least
> when they are opened.
>
>
>
> _____
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Toby Rutter
> Sent: Tuesday, April 15, 2008 10:11 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Print Issues - Slow
>
>
>
> We have been experiencing slow print issues for some time now.
>
> Sales Order - => 1 minute 25 seconds
> Purchase Order - => 45 seconds
> Financial Reports - < 10 sesonds
>
> We are at a loss as to what we need to do. We have contacted tech
> support and they have been unable to help us.
>
> Printing from our server is faster, relatively speaking because
> obviously the server is 4 times faster than the workstations.
>
> What I find weird is that under the reports folder, the report file
> is created within a couple of seconds from the time you click print
> or print preview. Despite this fact, it still takes a long time to
> get the sales order or purchase order to preview on the screen.
>
> Any help would be greatly appreciated.
>
> Toby Rutter
> USA Industries, Inc.
> trutter@usaindustri <mailto:trutter%40usaindustries.com> es.com
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
5
I see Epicor has a seperate Crystal runtime for 8.03.4xx on the
downloads site - There is no info concerning it, but I would presume
it was placed out there to replace the version on the 8.03.403
installation media.

That being said, have tried installing that version ?

.02

--- In vantage@yahoogroups.com, "Toby Rutter" <aberdeenmeadows@...>
wrote:
>
> Thanks for responding.
>
> Before going to Vantage 8.03 the print was super slow. When we went
> live, Epicor had upgraded us to version 8.03 and printing was no
> longer an issue. We went through another upgrade to get to 404 and
> there were no problems. 1-1/2 months ago certain workstations began
> to print slow. Now, all workstations are printing slow!
>
> Most workstations have 2gb and more, some have duo core processors,
> at least 1.8ghz.
>
> I completely uninstalled antivirus on my pc and disabled the
> antivirus on the servers. I got a minimal improvement on overall
> speed for my pc and it sliced only 3 seconds off the printing of
> these two forms. We have DELL PC's. My workstation is the Dimension
> E520. We did notice that when you printed a po or so, that epicor
> would hit the processor 50% during this process. It only hit one
> processor, not both. We had a network professional out who spent
four
> hours on this problem and they could not figure this out.
>
> My next step is to uninstall XP Updates and see if that does any
good.
>
> Any more suggestions or if anyone has had the same problem, please
> let me know.
>
> Thanks,
> Toby Rutter
> USA Industries, Inc.
> trutter@...
>
>
>
> --- In vantage@yahoogroups.com, "Charles Carden" <shadow031449@>
> wrote:
> >
> > Once the XML file is on the server then it is all up to the
Crystal
> Reports
> > runtime on the workstation to get the data, format the report and
> present
> > the preview. I would not suspect it to be a server problem in
your
> case.
> > Also, with it being a Sales Order and/or a Purchase Order I would
> pretty
> > much rule out network speed because those forms have minimal data
> associated
> > with them. What configuration are your workstations, i.e.
processor
> > speed/type and how much memory do you have in them? If they are
> fairly new
> > and have at least a gig of memory I would start by taking a look
at
> the
> > anti-virus application. If you have Symantec I would definitely
> suggest
> > excluding the Crystal Reports programs from being scanned; at the
> very least
> > when they are opened.
> >
> >
> >
> > _____
> >
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
> Behalf Of
> > Toby Rutter
> > Sent: Tuesday, April 15, 2008 10:11 AM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Print Issues - Slow
> >
> >
> >
> > We have been experiencing slow print issues for some time now.
> >
> > Sales Order - => 1 minute 25 seconds
> > Purchase Order - => 45 seconds
> > Financial Reports - < 10 sesonds
> >
> > We are at a loss as to what we need to do. We have contacted tech
> > support and they have been unable to help us.
> >
> > Printing from our server is faster, relatively speaking because
> > obviously the server is 4 times faster than the workstations.
> >
> > What I find weird is that under the reports folder, the report
file
> > is created within a couple of seconds from the time you click
print
> > or print preview. Despite this fact, it still takes a long time
to
> > get the sales order or purchase order to preview on the screen.
> >
> > Any help would be greatly appreciated.
> >
> > Toby Rutter
> > USA Industries, Inc.
> > trutter@usaindustri <mailto:trutter%40usaindustries.com> es.com
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
6
Toby Rutter wrote:
> Before going to Vantage 8.03 the print was super slow. When we went
> ..... certain workstations began
> to print slow. Now, all workstations are printing slow!

Eeeuuh... Lessee... It's been about 9 years since I first started messing with Vantage. Looked GREAT in the sales demo. But it's ALWAYS had problems printing. Yes, really simple s$$7 essential to functionality, like printing. Apparently Epicor has zero interest in fixing this, so do not bother asking.

-Wayne
7
Don't know if this is relevant to Vantage but when we bought a server
for Avante we used the specs provided by Epicor and added a bit more
just to be safe. Printing slowed down over time until it was
intolerable. After throwing a whole bunch of extra RAM on the server,
much more than Epicor ever said we needed, the slow print problem
went away like magic.

Ken Long
Lectrosonics, Inc.


On 17 Apr 2008 at 11:03, Wayne wrote:

> Toby Rutter wrote:
> > Before going to Vantage 8.03 the print was super slow. When we went
> > ..... certain workstations began
> > to print slow. Now, all workstations are printing slow!
>
> Eeeuuh... Lessee... It's been about 9 years since I first started
> messing with Vantage. Looked GREAT in the sales demo. But it's
> ALWAYS had problems printing. Yes, really simple s$$7 essential
> to functionality, like printing. Apparently Epicor has zero
> interest in fixing this, so do not bother asking.
>
> -Wayne
8
Ken,
How big is a "bunch".

-Karl-

Ken Long <ken@...> wrote:
Don't know if this is relevant to Vantage but when we bought a server
for Avante we used the specs provided by Epicor and added a bit more
just to be safe. Printing slowed down over time until it was
intolerable. After throwing a whole bunch of extra RAM on the server,
much more than Epicor ever said we needed, the slow print problem
went away like magic.

Ken Long
Lectrosonics, Inc.

On 17 Apr 2008 at 11:03, Wayne wrote:

> Toby Rutter wrote:
> > Before going to Vantage 8.03 the print was super slow. When we went
> > ..... certain workstations began
> > to print slow. Now, all workstations are printing slow!
>
> Eeeuuh... Lessee... It's been about 9 years since I first started
> messing with Vantage. Looked GREAT in the sales demo. But it's
> ALWAYS had problems printing. Yes, really simple s$$7 essential
> to functionality, like printing. Apparently Epicor has zero
> interest in fixing this, so do not bother asking.
>
> -Wayne






---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.

[Non-text portions of this message have been removed]
9
We tripled the amount of ram we bought with the server from 256MB to
768MB. This was back in the day of Avante 8.3.10b on an NT4 box.

Funny thing was I had been monitoring ram usage for some time and
there was no indication that I really needed more but the situation
demanded action and adding ram was easy and fast.

Ken


On 17 Apr 2008 at 9:00, Karl Dash wrote:

> Ken,
> How big is a "bunch".
>
> -Karl-
>
> Ken Long <ken@...> wrote:
> Don't know if this is relevant to Vantage but when we bought a server
> for Avante we used the specs provided by Epicor and added a bit more
> just to be safe. Printing slowed down over time until it was
> intolerable. After throwing a whole bunch of extra RAM on the server,
> much more than Epicor ever said we needed, the slow print problem
> went away like magic.
>
> Ken Long
> Lectrosonics, Inc.
>
> On 17 Apr 2008 at 11:03, Wayne wrote:
>
> > Toby Rutter wrote:
> > > Before going to Vantage 8.03 the print was super slow. When we went
> > > ..... certain workstations began
> > > to print slow. Now, all workstations are printing slow!
> >
> > Eeeuuh... Lessee... It's been about 9 years since I first started
> > messing with Vantage. Looked GREAT in the sales demo. But it's
> > ALWAYS had problems printing. Yes, really simple s$$7 essential
> > to functionality, like printing. Apparently Epicor has zero
> > interest in fixing this, so do not bother asking.
> >
> > -Wayne
10
We had a network technician out here for a toral of 14 hours trying
just about everything. Some workstations printed okay and others
would take 45 seconds to 1-1/2 minutes to print out.

Our server is extremely fast, as is our workstations. At one time
(recently) our print speed was tolerable. It wasn't windows fast, but
it was adeqately fast.

Now... what our technician did to resolve the issue... took a
workstation that had the problem and reformatted the HD and
reinstalled vantage. Print preview is now adequate! Same NIC Card,
sane network cable, same CPU, same memory, same keyboard, mouse, and
monitor.

Evidently it's not our network and it's not our server and we have
conveyed to epicor this many times. Yes, this is a problem that is on
a workstation but it has to be a remnant left behind from Crystal or
Vantage or both.

Any suggestions would be highly appreciated at this point so I don't
have to reformat 9 workstations!!!!

Thanks,
Toby









--- In vantage@yahoogroups.com, "Ken Long" <ken@...> wrote:
>
> We tripled the amount of ram we bought with the server from 256MB
to
> 768MB. This was back in the day of Avante 8.3.10b on an NT4 box.
>
> Funny thing was I had been monitoring ram usage for some time and
> there was no indication that I really needed more but the situation
> demanded action and adding ram was easy and fast.
>
> Ken
>
>
> On 17 Apr 2008 at 9:00, Karl Dash wrote:
>
> > Ken,
> > How big is a "bunch".
> >
> > -Karl-
> >
> > Ken Long <ken@...> wrote:
> > Don't know if this is relevant to Vantage but when we
bought a server
> > for Avante we used the specs provided by Epicor and added a bit
more
> > just to be safe. Printing slowed down over time until it was
> > intolerable. After throwing a whole bunch of extra RAM on the
server,
> > much more than Epicor ever said we needed, the slow print problem
> > went away like magic.
> >
> > Ken Long
> > Lectrosonics, Inc.
> >
> > On 17 Apr 2008 at 11:03, Wayne wrote:
> >
> > > Toby Rutter wrote:
> > > > Before going to Vantage 8.03 the print was super slow. When
we went
> > > > ..... certain workstations began
> > > > to print slow. Now, all workstations are printing slow!
> > >
> > > Eeeuuh... Lessee... It's been about 9 years since I first
started
> > > messing with Vantage. Looked GREAT in the sales demo. But it's
> > > ALWAYS had problems printing. Yes, really simple s$$7 essential
> > > to functionality, like printing. Apparently Epicor has zero
> > > interest in fixing this, so do not bother asking.
> > >
> > > -Wayne
>
11
Log out of Vantage/Vista.
Go to C:\Documents and Settings\All Users\Application Data\Epicor\Vantage.
Delete all version folders under Vantage/Vista.

----- Original Message -----
From: "Toby Rutter" <aberdeenmeadows@...>
To: <vantage@yahoogroups.com>
Sent: Friday, April 18, 2008 7:46 AM
Subject: [Vantage] UPDATE - Re: Print Issues - Slow


We had a network technician out here for a toral of 14 hours trying
just about everything. Some workstations printed okay and others
would take 45 seconds to 1-1/2 minutes to print out.

Our server is extremely fast, as is our workstations. At one time
(recently) our print speed was tolerable. It wasn't windows fast, but
it was adeqately fast.

Now... what our technician did to resolve the issue... took a
workstation that had the problem and reformatted the HD and
reinstalled vantage. Print preview is now adequate! Same NIC Card,
sane network cable, same CPU, same memory, same keyboard, mouse, and
monitor.

Evidently it's not our network and it's not our server and we have
conveyed to epicor this many times. Yes, this is a problem that is on
a workstation but it has to be a remnant left behind from Crystal or
Vantage or both.

Any suggestions would be highly appreciated at this point so I don't
have to reformat 9 workstations!!!!

Thanks,
Toby









--- In vantage@yahoogroups.com, "Ken Long" <ken@...> wrote:
>
> We tripled the amount of ram we bought with the server from 256MB
to
> 768MB. This was back in the day of Avante 8.3.10b on an NT4 box.
>
> Funny thing was I had been monitoring ram usage for some time and
> there was no indication that I really needed more but the situation
> demanded action and adding ram was easy and fast.
>
> Ken
>
>
> On 17 Apr 2008 at 9:00, Karl Dash wrote:
>
> > Ken,
> > How big is a "bunch".
> >
> > -Karl-
> >
> > Ken Long <ken@...> wrote:
> > Don't know if this is relevant to Vantage but when we
bought a server
> > for Avante we used the specs provided by Epicor and added a bit
more
> > just to be safe. Printing slowed down over time until it was
> > intolerable. After throwing a whole bunch of extra RAM on the
server,
> > much more than Epicor ever said we needed, the slow print problem
> > went away like magic.
> >
> > Ken Long
> > Lectrosonics, Inc.
> >
> > On 17 Apr 2008 at 11:03, Wayne wrote:
> >
> > > Toby Rutter wrote:
> > > > Before going to Vantage 8.03 the print was super slow. When
we went
> > > > ..... certain workstations began
> > > > to print slow. Now, all workstations are printing slow!
> > >
> > > Eeeuuh... Lessee... It's been about 9 years since I first
started
> > > messing with Vantage. Looked GREAT in the sales demo. But it's
> > > ALWAYS had problems printing. Yes, really simple s$$7 essential
> > > to functionality, like printing. Apparently Epicor has zero
> > > interest in fixing this, so do not bother asking.
> > >
> > > -Wayne
>



------------------------------------

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[Non-text portions of this message have been removed]
12
I have tried that already and it didn't help when I did.

I went ahead and tried it just now and instead of 45 seconds, it
takes 39 seconds. At least we are headed in the right direction!

I will try this on a couple more workstations to see if it helps them.

Thanks,
Toby





--- In vantage@yahoogroups.com, "Chris Robisch" <bluewine@...> wrote:
>
> Log out of Vantage/Vista.
> Go to C:\Documents and Settings\All Users\Application
Data\Epicor\Vantage.
> Delete all version folders under Vantage/Vista.
>
> ----- Original Message -----
> From: "Toby Rutter" <aberdeenmeadows@...>
> To: <vantage@yahoogroups.com>
> Sent: Friday, April 18, 2008 7:46 AM
> Subject: [Vantage] UPDATE - Re: Print Issues - Slow
>
>
> We had a network technician out here for a toral of 14 hours trying
> just about everything. Some workstations printed okay and others
> would take 45 seconds to 1-1/2 minutes to print out.
>
> Our server is extremely fast, as is our workstations. At one time
> (recently) our print speed was tolerable. It wasn't windows fast,
but
> it was adeqately fast.
>
> Now... what our technician did to resolve the issue... took a
> workstation that had the problem and reformatted the HD and
> reinstalled vantage. Print preview is now adequate! Same NIC Card,
> sane network cable, same CPU, same memory, same keyboard, mouse,
and
> monitor.
>
> Evidently it's not our network and it's not our server and we have
> conveyed to epicor this many times. Yes, this is a problem that is
on
> a workstation but it has to be a remnant left behind from Crystal
or
> Vantage or both.
>
> Any suggestions would be highly appreciated at this point so I
don't
> have to reformat 9 workstations!!!!
>
> Thanks,
> Toby
>
>
>
>
>
>
>
>
>
> --- In vantage@yahoogroups.com, "Ken Long" <ken@> wrote:
> >
> > We tripled the amount of ram we bought with the server from 256MB
> to
> > 768MB. This was back in the day of Avante 8.3.10b on an NT4 box.
> >
> > Funny thing was I had been monitoring ram usage for some time and
> > there was no indication that I really needed more but the
situation
> > demanded action and adding ram was easy and fast.
> >
> > Ken
> >
> >
> > On 17 Apr 2008 at 9:00, Karl Dash wrote:
> >
> > > Ken,
> > > How big is a "bunch".
> > >
> > > -Karl-
> > >
> > > Ken Long <ken@> wrote:
> > > Don't know if this is relevant to Vantage but when we
> bought a server
> > > for Avante we used the specs provided by Epicor and added a bit
> more
> > > just to be safe. Printing slowed down over time until it was
> > > intolerable. After throwing a whole bunch of extra RAM on the
> server,
> > > much more than Epicor ever said we needed, the slow print
problem
> > > went away like magic.
> > >
> > > Ken Long
> > > Lectrosonics, Inc.
> > >
> > > On 17 Apr 2008 at 11:03, Wayne wrote:
> > >
> > > > Toby Rutter wrote:
> > > > > Before going to Vantage 8.03 the print was super slow. When
> we went
> > > > > ..... certain workstations began
> > > > > to print slow. Now, all workstations are printing slow!
> > > >
> > > > Eeeuuh... Lessee... It's been about 9 years since I first
> started
> > > > messing with Vantage. Looked GREAT in the sales demo. But it's
> > > > ALWAYS had problems printing. Yes, really simple s$$7
essential
> > > > to functionality, like printing. Apparently Epicor has zero
> > > > interest in fixing this, so do not bother asking.
> > > >
> > > > -Wayne
> >
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have already linked your email address to a yahoo id to enable
access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>
>
>
> [Non-text portions of this message have been removed]
>
13
You may want to go through your registry as well...cleaning out all of
the older versions of Vantage. If the below helped, then this will help
too.



M. Manasa Reddy
manasa@...
P: 630-806-2000
F: 630-806-2001


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Toby Rutter
Sent: Friday, April 18, 2008 11:11 AM
To: vantage@yahoogroups.com
Subject: [Vantage] UPDATE - Re: Print Issues - Slow



I have tried that already and it didn't help when I did.

I went ahead and tried it just now and instead of 45 seconds, it
takes 39 seconds. At least we are headed in the right direction!

I will try this on a couple more workstations to see if it helps them.

Thanks,
Toby

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Chris Robisch" <bluewine@...> wrote:
>
> Log out of Vantage/Vista.
> Go to C:\Documents and Settings\All Users\Application
Data\Epicor\Vantage.
> Delete all version folders under Vantage/Vista.
>
> ----- Original Message -----
> From: "Toby Rutter" <aberdeenmeadows@...>
> To: <vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> >
> Sent: Friday, April 18, 2008 7:46 AM
> Subject: [Vantage] UPDATE - Re: Print Issues - Slow
>
>
> We had a network technician out here for a toral of 14 hours trying
> just about everything. Some workstations printed okay and others
> would take 45 seconds to 1-1/2 minutes to print out.
>
> Our server is extremely fast, as is our workstations. At one time
> (recently) our print speed was tolerable. It wasn't windows fast,
but
> it was adeqately fast.
>
> Now... what our technician did to resolve the issue... took a
> workstation that had the problem and reformatted the HD and
> reinstalled vantage. Print preview is now adequate! Same NIC Card,
> sane network cable, same CPU, same memory, same keyboard, mouse,
and
> monitor.
>
> Evidently it's not our network and it's not our server and we have
> conveyed to epicor this many times. Yes, this is a problem that is
on
> a workstation but it has to be a remnant left behind from Crystal
or
> Vantage or both.
>
> Any suggestions would be highly appreciated at this point so I
don't
> have to reformat 9 workstations!!!!
>
> Thanks,
> Toby
>
>
>
>
>
>
>
>
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Ken Long" <ken@> wrote:
> >
> > We tripled the amount of ram we bought with the server from 256MB
> to
> > 768MB. This was back in the day of Avante 8.3.10b on an NT4 box.
> >
> > Funny thing was I had been monitoring ram usage for some time and
> > there was no indication that I really needed more but the
situation
> > demanded action and adding ram was easy and fast.
> >
> > Ken
> >
> >
> > On 17 Apr 2008 at 9:00, Karl Dash wrote:
> >
> > > Ken,
> > > How big is a "bunch".
> > >
> > > -Karl-
> > >
> > > Ken Long <ken@> wrote:
> > > Don't know if this is relevant to Vantage but when we
> bought a server
> > > for Avante we used the specs provided by Epicor and added a bit
> more
> > > just to be safe. Printing slowed down over time until it was
> > > intolerable. After throwing a whole bunch of extra RAM on the
> server,
> > > much more than Epicor ever said we needed, the slow print
problem
> > > went away like magic.
> > >
> > > Ken Long
> > > Lectrosonics, Inc.
> > >
> > > On 17 Apr 2008 at 11:03, Wayne wrote:
> > >
> > > > Toby Rutter wrote:
> > > > > Before going to Vantage 8.03 the print was super slow. When
> we went
> > > > > ..... certain workstations began
> > > > > to print slow. Now, all workstations are printing slow!
> > > >
> > > > Eeeuuh... Lessee... It's been about 9 years since I first
> started
> > > > messing with Vantage. Looked GREAT in the sales demo. But it's
> > > > ALWAYS had problems printing. Yes, really simple s$$7
essential
> > > > to functionality, like printing. Apparently Epicor has zero
> > > > interest in fixing this, so do not bother asking.
> > > >
> > > > -Wayne
> >
>
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must have already linked your email address to a yahoo id to enable
access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
> (2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
> (3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo
<http://groups.yahoo.com/group/vantage/linksYahoo> ! Groups Links
>
>
>
> [Non-text portions of this message have been removed]
>






[Non-text portions of this message have been removed]
14
Check the System Monitor\Reports in Vantage/Vista 8.x. Are people telling Vantage to save them longer than 1 day/week? Delete them and ask them to use the default Archive Period of 0 days.

----- Original Message -----
From: "Toby Rutter" <aberdeenmeadows@...>
To: <vantage@yahoogroups.com>
Sent: Thursday, April 17, 2008 6:54 AM
Subject: [Vantage] Re: Print Issues - Slow


Thanks for responding.

Before going to Vantage 8.03 the print was super slow. When we went
live, Epicor had upgraded us to version 8.03 and printing was no
longer an issue. We went through another upgrade to get to 404 and
there were no problems. 1-1/2 months ago certain workstations began
to print slow. Now, all workstations are printing slow!

Most workstations have 2gb and more, some have duo core processors,
at least 1.8ghz.

I completely uninstalled antivirus on my pc and disabled the
antivirus on the servers. I got a minimal improvement on overall
speed for my pc and it sliced only 3 seconds off the printing of
these two forms. We have DELL PC's. My workstation is the Dimension
E520. We did notice that when you printed a po or so, that epicor
would hit the processor 50% during this process. It only hit one
processor, not both. We had a network professional out who spent four
hours on this problem and they could not figure this out.

My next step is to uninstall XP Updates and see if that does any good.

Any more suggestions or if anyone has had the same problem, please
let me know.

Thanks,
Toby Rutter
USA Industries, Inc.
trutter@...



--- In vantage@yahoogroups.com, "Charles Carden" <shadow031449@...>
wrote:
>
> Once the XML file is on the server then it is all up to the Crystal
Reports
> runtime on the workstation to get the data, format the report and
present
> the preview. I would not suspect it to be a server problem in your
case.
> Also, with it being a Sales Order and/or a Purchase Order I would
pretty
> much rule out network speed because those forms have minimal data
associated
> with them. What configuration are your workstations, i.e. processor
> speed/type and how much memory do you have in them? If they are
fairly new
> and have at least a gig of memory I would start by taking a look at
the
> anti-virus application. If you have Symantec I would definitely
suggest
> excluding the Crystal Reports programs from being scanned; at the
very least
> when they are opened.
>
>
>
> _____
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf Of
> Toby Rutter
> Sent: Tuesday, April 15, 2008 10:11 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Print Issues - Slow
>
>
>
> We have been experiencing slow print issues for some time now.
>
> Sales Order - => 1 minute 25 seconds
> Purchase Order - => 45 seconds
> Financial Reports - < 10 sesonds
>
> We are at a loss as to what we need to do. We have contacted tech
> support and they have been unable to help us.
>
> Printing from our server is faster, relatively speaking because
> obviously the server is 4 times faster than the workstations.
>
> What I find weird is that under the reports folder, the report file
> is created within a couple of seconds from the time you click print
> or print preview. Despite this fact, it still takes a long time to
> get the sales order or purchase order to preview on the screen.
>
> Any help would be greatly appreciated.
>
> Toby Rutter
> USA Industries, Inc.
> trutter@usaindustri <mailto:trutter%40usaindustries.com> es.com


[Non-text portions of this message have been removed]
15
Thanks... no, we don't save past 0 days. There is nothing in there
except today's reports. I wish it were that simple!

Thanks,
Toby


--- In vantage@yahoogroups.com, "Chris Robisch" <bluewine@...> wrote:
>
> Check the System Monitor\Reports in Vantage/Vista 8.x. Are people
telling Vantage to save them longer than 1 day/week? Delete them and
ask them to use the default Archive Period of 0 days.
>
> ----- Original Message -----
> From: "Toby Rutter" <aberdeenmeadows@...>
> To: <vantage@yahoogroups.com>
> Sent: Thursday, April 17, 2008 6:54 AM
> Subject: [Vantage] Re: Print Issues - Slow
>
>
> Thanks for responding.
>
> Before going to Vantage 8.03 the print was super slow. When we went
> live, Epicor had upgraded us to version 8.03 and printing was no
> longer an issue. We went through another upgrade to get to 404 and
> there were no problems. 1-1/2 months ago certain workstations began
> to print slow. Now, all workstations are printing slow!
>
> Most workstations have 2gb and more, some have duo core processors,
> at least 1.8ghz.
>
> I completely uninstalled antivirus on my pc and disabled the
> antivirus on the servers. I got a minimal improvement on overall
> speed for my pc and it sliced only 3 seconds off the printing of
> these two forms. We have DELL PC's. My workstation is the Dimension
> E520. We did notice that when you printed a po or so, that epicor
> would hit the processor 50% during this process. It only hit one
> processor, not both. We had a network professional out who spent
four
> hours on this problem and they could not figure this out.
>
> My next step is to uninstall XP Updates and see if that does any
good.
>
> Any more suggestions or if anyone has had the same problem, please
> let me know.
>
> Thanks,
> Toby Rutter
> USA Industries, Inc.
> trutter@...
>
>
>
> --- In vantage@yahoogroups.com, "Charles Carden" <shadow031449@>
> wrote:
> >
> > Once the XML file is on the server then it is all up to the
Crystal
> Reports
> > runtime on the workstation to get the data, format the report and
> present
> > the preview. I would not suspect it to be a server problem in
your
> case.
> > Also, with it being a Sales Order and/or a Purchase Order I would
> pretty
> > much rule out network speed because those forms have minimal data
> associated
> > with them. What configuration are your workstations, i.e.
processor
> > speed/type and how much memory do you have in them? If they are
> fairly new
> > and have at least a gig of memory I would start by taking a look
at
> the
> > anti-virus application. If you have Symantec I would definitely
> suggest
> > excluding the Crystal Reports programs from being scanned; at the
> very least
> > when they are opened.
> >
> >
> >
> > _____
> >
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
> Behalf Of
> > Toby Rutter
> > Sent: Tuesday, April 15, 2008 10:11 AM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Print Issues - Slow
> >
> >
> >
> > We have been experiencing slow print issues for some time now.
> >
> > Sales Order - => 1 minute 25 seconds
> > Purchase Order - => 45 seconds
> > Financial Reports - < 10 sesonds
> >
> > We are at a loss as to what we need to do. We have contacted tech
> > support and they have been unable to help us.
> >
> > Printing from our server is faster, relatively speaking because
> > obviously the server is 4 times faster than the workstations.
> >
> > What I find weird is that under the reports folder, the report
file
> > is created within a couple of seconds from the time you click
print
> > or print preview. Despite this fact, it still takes a long time
to
> > get the sales order or purchase order to preview on the screen.
> >
> > Any help would be greatly appreciated.
> >
> > Toby Rutter
> > USA Industries, Inc.
> > trutter@usaindustri <mailto:trutter%40usaindustries.com> es.com
>
>
> [Non-text portions of this message have been removed]
>