We are having issues with our BAQ APIs starting yesterday after an update from Epicor.
Immediately after this was marked resolved, our BAQ API started failing.
We have a support ticket in, but aren’t getting anywhere.
Is anyone else seeing this?
Immediately after this was marked resolved, our BAQ API started failing.
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Hi, I think the URL that is being returned there may be an indicator.
.../SaaS576/... is your production URL.
/SaaS576/ in the URL path is replaced by /server/ there, i’ve seen this issue happen in the past and it needed an epicor ticket to resolve.
You can get expedited support on it if you call in to the phone support number, maybe go that route.
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Thanks Gabe. Do you have a current support number? The one I have saved is no longer a valid number.
1888epicor9
18883742679
How do Businesses continue operating during the period Epicor tries to fix an Issue they caused, that didn’t have to happen or could have been caught with some basic Automated Tests?
You just wait, or go back to pen and paper?
On-Prem we fix issues like this in seconds.
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You get comfortable with dirty, hacky, filthy disgusting workarounds forced upon you by lack of control.
/no s
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Ah so like modify your Switch to convert /server/ with /SaaS1234/ in any URL it detects for outbound traffic, until the SaaS provider fixes their issue?
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cries in SaaS because Prism took our RAM away
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Our BI API connections started failing with redirect errors due to this update. We were told to use this format as a ‘work around’. No word on if this is a long term fix or not.
The REST call calling BAQs need to use the following format as a workaround:
Https://[KineticServer]/[KineticInstance]/api/[VersionNumber]/BaqSvc/[BaqName]/?[baq-param]=x&[baqParam2]=y
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I’m not having any luck with those phone numbers for support. They don’t ring as a valid number. We also haven’t had any responses to our ticket. So not even the workaround solution Chris received.
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They just replied to our ticket on this. Not much to go on with this.
"Was notified that the maintenance changes will be reverted this Friday night. Will contact you again when we have more information "
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I didn’t know epiusers could turn my monitor into a mirror, but there it is.
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Do you have any confirmation that it was reverted, works now?
We did not see any evidence of an update. Still not working with the standard format. No announcements or response to the ticket. We spent Saturday morning redoing connection strings on all of our apps to get them working. I’m sure as soon as we have all of them converted they will ‘fix’ the glitch.
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It does not look like the update was reverted and we are getting zero response on our ticket asking for status.
Could this cause an issue with users viewing dashboards? I’ve got some users reporting dashboards are coming up empty that definitely should not. Haven’t had a chance to dig in yet so it might not be related.
We are also now getting issues with any excel queries tied to BAQs via Odata feeds. We rely on these heavily so they actually somehow made it worse over the weekend.
Has anyone gotten any response on their individual tickets? Crickets on ours.