No open order releases exist

Epicor ERP 10
1

While Shipping, we get the error below. I went into Job Manager to look at the part, and found the job undr the supply section. Under suggestions it says the Release has been cancelled, remove outstanding production. The Release doesn’t show to be cancelled. Anyone had this before or am i missing something???

Business Layer Exception

No open Order Releases exist.

Exception caught in: Epicor.ServiceModel

Error Detail

============

Description: No open Order Releases exist.

Program: Erp.Services.BO.CustShip.dll

Method: getShipToNum

Line Number: 15879

Column Number: 21

Table: OrderRel

Client Stack Trace

==================

at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex, DataSet[] dataSets)

at Erp.Proxy.BO.CustShipImpl.GetHeadOrderInfo(Int32 orderNum, String& creditMessage, CustShipDataSet ds)

at Erp.Adapters.CustShipAdapter.GetHeadOrderInfo(Int32 orderNum, String& creditMessage)

2

May not be related but I have seen this error when trying to add a 2nd order to a pack where the ship-to address does not match the ship to of the first order. This error shows up when we add the 2nd line via mass shipment, but if we manually add the line we get a prompt saying the ship-to does not match the pack.

1 Like
3

The issue ws someone closed the Release line. So I reopened the line and the release and it shipped.

4

Any issues or concerns with reopening an old SO Line Release and then closing it again? We want to use this workaround but concern with reopening and reclosing the Release.

5

@cchang We open and close them all of the time. It is the quickest way to reset any allocations.

6

Sounds good, just wasn’t sure if it would cause any financial or historical transaction issues with reopening old closed sales orders from 2021 and then reclosing them.