Non-Conformance Question

Epicor ERP 10
1

We have a job where Op 40 is a QC Check, and Op 50 is an Outside Process (subcontract) op. The vendor states the product was damaged when they received it, our QC team says the product was fine when it left them to get shipped. We told the vendor to ship it back to us so we can get good product re-shipped to them.

The question is this: What is the best way to create a non-conformance for this so we can have some traceability? (IE: we need to place the blame somewhere in the system). We don’t want to put it on the QC Op, as it was fine when it left there and it hasn’t done the subcontract op yet, so it can’t be blamed on them.

What do y’all do in situations like this?

2

Does the PO have Inspection Required checked off? If it does, you can just do the NCR through the receipt.

1 Like
3

Not surprisingly, Inspection Required is not checked off for this PO (or for any of our PO’s, as I just found out…).

I think I am just going to create another Reason Code under Subcontract for “Damaged in Transit” or something like that for them to use. Then they just need to be sure to be detailed with the comments.