My issue has been resolved.
--- In vantage@yahoogroups.com, "Mike" <mikeyto_96@...> wrote:
>
> Having a similar issue with not being able to Print Preview the Traveler. I receive a dialog box entitled "Database Login". I have attempted to enter our admin password for Vantage as well as my own personal login information. I have followed the steps below for a double-check as we did have Tech Support assist us with a bkup and restore. Prior to this operation I was able to Print Preview without issue. I was following the steps Tech Support did and they setup things as they should be. I did however notice that they changed a file location in one of the .pf files that proved to be the issue I was having in not being able to see the expected data after doing the bkup/restore on my own.
>
> --- In vantage@yahoogroups.com, "Cindy House" <cindy.house@> wrote:
> >
> > Thanks to all of you! We finally got it working. It was the Task Agent and
> > Process Server, as Mike had mentioned. I was able to send Ned's directions
> > to our outside IT group and they were able to get everything working.
> >
> >
> >
> > I love this user group!!
> >
> >
> >
> >
> >
> > ____________________________________________________________________________
> > ___________________________________________________________________
> >
> >
> >
> > Cynthia A. House | Corporate Controller | GTech Precision Industries |
> > 900 N. Walnut Creek Dr. | Suite 100 #1A | Mansfield, TX 76012 | Phone:
> > 817-539-8014 | Cell: 817-832-8933 | Fax: 817-539-8018 | China cell:
> > 86-137-7103-4124 | <mailto:cindy.house@>
> > cindy.house@ | <http://www.gtechprecision.com/>
> > www.gtechprecision.com
> >
> >
> >
> > Alternate contact: Aundria Blackstone |
> > <mailto:aundria.blackstone@>
> > aundria.blackstone@
> >
> > ____________________________________________________________________________
> > ___________________________________________________________________
> >
> >
> >
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
> > Ned
> > Sent: Thursday, April 08, 2010 3:05 PM
> > To: vantage@yahoogroups.com
> > Subject: Re: [Vantage] not printing
> >
> >
> >
> >
> >
> > 1- Where can't you print? On all workstations or on just the server?
> > If it is just the server, if no printers are installed then you won't be
> > able to print no matter what you try.
> >
> > 2- Has anything been done since the last time you could print? DB updates?
> > Network Changes? DB Restore? Anything it all? Did you change the Manager
> > password?
> >
> > 3- If you can login, the main process server is working correctly as is your
> >
> > database, if you couldn't log in then that would be the problem and place to
> >
> > start.
> >
> > First thing to do is log into your Progress Explorer Tool. Expand the Tree
> > and browse to the Console Root - Progress Explorer - localhost - Appserver
> > Folder, find the appserver called "MfgSys803", right click on it and select
> > "Status" it should come up with a box which shows the "Broker Status" as
> > "ACTIVE", close that box. While here, take note of the number of the "Broker
> >
> > Port" beneath the Broker Status.
> >
> > Next right click on the MfgSys803TaskAgent which should be located 2 down
> > from the MfgSys803 appserver, right click on it and select "Status" again,
> > it should come up with a simlar box that tells you the "Broker Status" as
> > active. If it Fails to come up with that box, then your appserver is not
> > running, right click on the appserver again and select the option to
> > "Start". Wait a couple moments and then again try to check the status, it
> > should now say "Starting" or "Active", click the refresh button until it
> > says "Active" While here, take note of the number of the "Broker Port"
> > beneath the Broker Status.
> >
> > Next right click on the MfgSys803ProcessServer which should be located 2
> > down from the MfgSys803 appserver, right click on it and select "Status"
> > again, it should come up with a simlar box that tells you the "Broker
> > Status" as active. If it Fails to come up with that box, then your appserver
> >
> > is not running, right click on the appserver again and select the option to
> > "Start"
> >
> > Prior to these steps, stay in the Progress Explorer Tool, again, right click
> >
> > on the MfgSys803 appserver like you did previously
> >
> > While logged in, browes to the System Mangement Section, then to the
> > Utilities Section and look for the System Agent, open the System Agent.
> >
> > If this does not populate, click on the button that says "Agent ID..." and
> > then search and open up the 1 agent that comes up.
> >
> > Once you have the System Agent Maintinance populated you need to look at a
> > few things to make sure that it is going to work correctly.
> >
> > Top right, second box down is the "Status", this should say "Started" if not
> >
> > then that is a problem.
> >
> > Next, down near the bottom there is another small grouping that has a field
> > labeled "Connection ID:" This should have something in it, if it does not
> > have anything in it then it means your Agent is not running, which means
> > there is something wrong with the setup.
> >
> > Check above that on the left, you will see 2 boxes that both have the same
> > Caption to their left; "Appserver URL:" These should both look something
> > like this: "AppServerDC://localhost:8303" in the upper one, and
> > "AppServerDC://localhost:8301" in the lower one.
> >
> > Both of these numbers should be the same as the 2 numbers you took note of
> > in the prior steps, if they do not match those numbers then that is likely
> > the problem.
> >
> > You should see a box for "User Name:" and "Password" - Were either of these
> > changed or disabled somewhere else? If so that is your problem and you need
> > to update them with the new/valid username and password, and then restart
> > the MfgSys803TaskAgent and MfgSys803ProcessServer.
> >
> > Or it could be something completely different, but this is a good set of
> > steps to check...
> >
> > ----- Original Message -----
> > From: "chouse1000" <cindy.house@
> > <mailto:cindy.house%40gtechprecision.com> >
> > To: <vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> >
> > Sent: Thursday, April 08, 2010 2:44 PM
> > Subject: [Vantage] not printing
> >
> > > We are running Vantage 8.03.408B and we were having some connection
> > > problems with our remote desktop connecting to our server. Now it seems
> > > to be working fine, but we can no longer print anything in Vantage...not
> > > even print preview. Our IT person is out of the country, so I am hoping
> > > that one of you can help me to resolve this issue. Any help you could
> > > lend would be great!
> > >
> > > Thanks,
> > > Cindy
> > >
> > >
> > >
> > > ------------------------------------
> > >
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> > >
> > >
> > >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>