Off subject - Printing from Citrix

I am going around in circles. I have a printer in the Mexico office HPG95.
I can print to it and the people in the Mexico office can print to it. When
in a Citrix session, I can print to the printer (administrator) and the
users can't.
How do you create a printer so users can print from an application Outlook
& Vantage from a ICA session. The same users can print to this printer from
outside the ICA session. So I am thinking its a setup of the printer in the
Citrix &/or a security issue. I have just about memorized all the help
documents at
http://knowledgebase.citrix.com/cgi-bin/webcgi.exe/,/?New,KB=CitrixKB Any
other suggestions, besides run to the nearest Citrix class?
Thanks
Nancy Dunn
Winco Industries
ndunn@...