Fay,
I found in my testing that the aged receivables report was using the full amount of a credit memo instead of the balance when it had been partially applied. I was sent a new business object for ApplyCreditMemo along with a conversion program to fix "bad" credit memos. That took care of the problem with the aged receivables report.
When I ran tests on partially applied credit memos and partially paid invoices the aged balances at the bottom of the statements were incorrect. If you subtract total credits from total charges at the bottom of the statement, the result is the correct customer balance. I modified the crystal report to flag statements whose debits less credits wasn't equal to the total due amount. I ran this on a restored backup of our live database and found that 14% of the statements had incorrect aged balances. The ones that were wrong had combinations of partially applied credit memos, partially paid invoices and invoices/credit memos with adjustments. I'm really hoping for a one off fix for the statements. In the meantime I would check my statements before sending them out!
Sue
I found in my testing that the aged receivables report was using the full amount of a credit memo instead of the balance when it had been partially applied. I was sent a new business object for ApplyCreditMemo along with a conversion program to fix "bad" credit memos. That took care of the problem with the aged receivables report.
When I ran tests on partially applied credit memos and partially paid invoices the aged balances at the bottom of the statements were incorrect. If you subtract total credits from total charges at the bottom of the statement, the result is the correct customer balance. I modified the crystal report to flag statements whose debits less credits wasn't equal to the total due amount. I ran this on a restored backup of our live database and found that 14% of the statements had incorrect aged balances. The ones that were wrong had combinations of partially applied credit memos, partially paid invoices and invoices/credit memos with adjustments. I'm really hoping for a one off fix for the statements. In the meantime I would check my statements before sending them out!
Sue
--- In vantage@yahoogroups.com, "Fay" <fweis@...> wrote:
>
> Sorry, I must have missed the prior threads on these issues. What are
> the specific problems with customer statements and aged receivables? We
> just recently updated to 408B.
>
> Fay L. Weis
> KEES, Inc.
> 400 S. Industrial Dr.
> PO Box L
> Elkhart Lake, WI 53020
>
> Ph: 920-876-3391
> Fax: 920-876-3065
>
> fweis@...
>
>
> [Non-text portions of this message have been removed]
>