OT: dot matrix problems

Hello Rick, Other printers work fine. OTC support tells me its a driver
problem, their solution was to send me a driver for straight ASCII text. I
am now trying to explain to them that I need IBM ProPrinter emulation. I'll
let you know how it turns out.
Thanks
Mark



-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Tuesday, January 21, 2003 7:56 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems



Mark:

Can you print the doc to another printer with the same problem?

If so, I would suspect a glitch with Crystal. Then I would try the usual
dll copy solution (see archives).

If not, then I would tend to suspect the printer. See if you can borrow
another dot matrix to try. If you need one, I have one or two sitting in
mothballs that I could send to you to try out.

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 5:28 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


I do not have a history to fall back on, we put this printer in use about 2
weeks ago. My guess is this is the first invoice with advanced billing
applied. I did power down and I also printed form different clients. All
the lines on this invoice print correctly except one. I looked at the
crystal report to see if the formatting was unique for this line, it is not.
I looked for control characters on the line and found none. The printer
settings could be the source but I have gone thru them and not found
anything that stands out. What bothers me is that it effects only one
specific line on the form. I'm gonna go see what I can find for newer
drivers.
Thanks
Mark

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Monday, January 20, 2003 5:07 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Since it happened suddenly, and if nothing else changed, I would be looking
hard at the printer settings. I'm not familiar with that printer but I've
had issues with others where the setup gets changed and they stop obeying CR
and LF commends. In COBOL we used to double strike all the time with an
"advancing zero" clause but some printers disobeyed if their settings were
not just right. Maybe something similar is happening where it is missing a
CR but advancing zero lines, printing from the point it left off and then
wrapping to the same line but in the wrong place. Have you powered the
printer off/on to see if it resets to the default or previously saved
settings incase they got changed?
-Todd C.

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:04 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


The first thing I tried was printing the canned report but it does the same
thing. I will reload the drivers.
Thanks
mark
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Monday, January 20, 2003 4:43 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Have you tried reinstalling the printer driver? (Look for updated
driver on Web if that doesn't work?)

Are you using Crystal Reports modified form?

First thoughts at large...

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:24 PM
To: Vantage Users Group (E-mail)
Subject: [Vantage] OT: dot matrix problems


Hello group, I thought I'd try to change the subject for a moment, (we
are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer
using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes
ago.
We printed one invoice with advanced billing. The "Less advanced
billing:"
label and amount print out twice on the same line. The preview looks
good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some
reason
this line has the double strike out of position by about 2". This is a
6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark


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[Non-text portions of this message have been removed]
Hello group, I thought I'd try to change the subject for a moment, (we are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes ago.
We printed one invoice with advanced billing. The "Less advanced billing:"
label and amount print out twice on the same line. The preview looks good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some reason
this line has the double strike out of position by about 2". This is a 6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark
Have you tried reinstalling the printer driver? (Look for updated
driver on Web if that doesn't work?)

Are you using Crystal Reports modified form?

First thoughts at large...

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:24 PM
To: Vantage Users Group (E-mail)
Subject: [Vantage] OT: dot matrix problems


Hello group, I thought I'd try to change the subject for a moment, (we are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer
using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes ago.
We printed one invoice with advanced billing. The "Less advanced
billing:"
label and amount print out twice on the same line. The preview looks good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some reason
this line has the double strike out of position by about 2". This is a 6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark


Yahoo! Groups Sponsor
ADVERTISEMENT




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have already linked your email address to a yahoo id to enable access. )
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Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
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[Non-text portions of this message have been removed]
The first thing I tried was printing the canned report but it does the same
thing. I will reload the drivers.
Thanks
mark
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Monday, January 20, 2003 4:43 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Have you tried reinstalling the printer driver? (Look for updated
driver on Web if that doesn't work?)

Are you using Crystal Reports modified form?

First thoughts at large...

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:24 PM
To: Vantage Users Group (E-mail)
Subject: [Vantage] OT: dot matrix problems


Hello group, I thought I'd try to change the subject for a moment, (we
are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer
using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes
ago.
We printed one invoice with advanced billing. The "Less advanced
billing:"
label and amount print out twice on the same line. The preview looks
good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some
reason
this line has the double strike out of position by about 2". This is a
6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]


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http://groups.yahoo.com/group/vantage/messages
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Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]
Since it happened suddenly, and if nothing else changed, I would be looking hard at the printer settings. I'm not familiar with that printer but I've had issues with others where the setup gets changed and they stop obeying CR and LF commends. In COBOL we used to double strike all the time with an "advancing zero" clause but some printers disobeyed if their settings were not just right. Maybe something similar is happening where it is missing a CR but advancing zero lines, printing from the point it left off and then wrapping to the same line but in the wrong place. Have you powered the printer off/on to see if it resets to the default or previously saved settings incase they got changed?
-Todd C.

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:04 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


The first thing I tried was printing the canned report but it does the same
thing. I will reload the drivers.
Thanks
mark
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Monday, January 20, 2003 4:43 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Have you tried reinstalling the printer driver? (Look for updated
driver on Web if that doesn't work?)

Are you using Crystal Reports modified form?

First thoughts at large...

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:24 PM
To: Vantage Users Group (E-mail)
Subject: [Vantage] OT: dot matrix problems


Hello group, I thought I'd try to change the subject for a moment, (we
are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer
using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes
ago.
We printed one invoice with advanced billing. The "Less advanced
billing:"
label and amount print out twice on the same line. The preview looks
good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some
reason
this line has the double strike out of position by about 2". This is a
6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
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[Non-text portions of this message have been removed]


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[Non-text portions of this message have been removed]
I do not have a history to fall back on, we put this printer in use about 2
weeks ago. My guess is this is the first invoice with advanced billing
applied. I did power down and I also printed form different clients. All
the lines on this invoice print correctly except one. I looked at the
crystal report to see if the formatting was unique for this line, it is not.
I looked for control characters on the line and found none. The printer
settings could be the source but I have gone thru them and not found
anything that stands out. What bothers me is that it effects only one
specific line on the form. I'm gonna go see what I can find for newer
drivers.
Thanks
Mark

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Monday, January 20, 2003 5:07 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Since it happened suddenly, and if nothing else changed, I would be looking
hard at the printer settings. I'm not familiar with that printer but I've
had issues with others where the setup gets changed and they stop obeying CR
and LF commends. In COBOL we used to double strike all the time with an
"advancing zero" clause but some printers disobeyed if their settings were
not just right. Maybe something similar is happening where it is missing a
CR but advancing zero lines, printing from the point it left off and then
wrapping to the same line but in the wrong place. Have you powered the
printer off/on to see if it resets to the default or previously saved
settings incase they got changed?
-Todd C.

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:04 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


The first thing I tried was printing the canned report but it does the same
thing. I will reload the drivers.
Thanks
mark
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Monday, January 20, 2003 4:43 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Have you tried reinstalling the printer driver? (Look for updated
driver on Web if that doesn't work?)

Are you using Crystal Reports modified form?

First thoughts at large...

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:24 PM
To: Vantage Users Group (E-mail)
Subject: [Vantage] OT: dot matrix problems


Hello group, I thought I'd try to change the subject for a moment, (we
are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer
using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes
ago.
We printed one invoice with advanced billing. The "Less advanced
billing:"
label and amount print out twice on the same line. The preview looks
good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some
reason
this line has the double strike out of position by about 2". This is a
6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


[Non-text portions of this message have been removed]


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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
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Crystal Reports and other 'goodies', please goto:
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<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
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<http://groups.yahoo.com/group/vantage/messages>
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[Non-text portions of this message have been removed]
Mark:

Can you print the doc to another printer with the same problem?

If so, I would suspect a glitch with Crystal. Then I would try the usual
dll copy solution (see archives).

If not, then I would tend to suspect the printer. See if you can borrow
another dot matrix to try. If you need one, I have one or two sitting in
mothballs that I could send to you to try out.

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 5:28 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


I do not have a history to fall back on, we put this printer in use about 2
weeks ago. My guess is this is the first invoice with advanced billing
applied. I did power down and I also printed form different clients. All
the lines on this invoice print correctly except one. I looked at the
crystal report to see if the formatting was unique for this line, it is not.
I looked for control characters on the line and found none. The printer
settings could be the source but I have gone thru them and not found
anything that stands out. What bothers me is that it effects only one
specific line on the form. I'm gonna go see what I can find for newer
drivers.
Thanks
Mark

-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Monday, January 20, 2003 5:07 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Since it happened suddenly, and if nothing else changed, I would be looking
hard at the printer settings. I'm not familiar with that printer but I've
had issues with others where the setup gets changed and they stop obeying CR
and LF commends. In COBOL we used to double strike all the time with an
"advancing zero" clause but some printers disobeyed if their settings were
not just right. Maybe something similar is happening where it is missing a
CR but advancing zero lines, printing from the point it left off and then
wrapping to the same line but in the wrong place. Have you powered the
printer off/on to see if it resets to the default or previously saved
settings incase they got changed?
-Todd C.

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:04 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


The first thing I tried was printing the canned report but it does the same
thing. I will reload the drivers.
Thanks
mark
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Monday, January 20, 2003 4:43 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] OT: dot matrix problems


Have you tried reinstalling the printer driver? (Look for updated
driver on Web if that doesn't work?)

Are you using Crystal Reports modified form?

First thoughts at large...

Rick Gors

-----Original Message-----
From: Mark Dupuis [mailto:dupuism@...]
Sent: Monday, January 20, 2003 4:24 PM
To: Vantage Users Group (E-mail)
Subject: [Vantage] OT: dot matrix problems


Hello group, I thought I'd try to change the subject for a moment, (we
are
not using inventory yet so I seem to have escaped the current nightmare
unfolding before my eyes).
We are printing our ARform(invoice) on an OTC 850XL dot matrix printer
using
IBM Prowriter drivers. It seemed to be working fine until 30 minutes
ago.
We printed one invoice with advanced billing. The "Less advanced
billing:"
label and amount print out twice on the same line. The preview looks
good
and if we print to a laser jet it also looks good. I believe this is
related to the printer double striking every character and for some
reason
this line has the double strike out of position by about 2". This is a
6
part form so we need the double strike. Has anyone ever seen this? Any
ideas would be welcome.

Thanks
Mark


Yahoo! Groups Sponsor
ADVERTISEMENT




Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
< http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages> >
(3) To view links to Vendors that provide Vantage services goto:
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<http://groups.yahoo.com/group/vantage/links> >

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(1) To access the Files Section of our Yahoo!Group for Report Builder and
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<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.> >
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