[OT] Kinda... Customer Complaints

Yahoo Archive
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We are utilizing the call log functionality that is part of the CRM module to record all customer contact including complaints. The call log allows you to define different call types to identify different types of customer contact. So we have several call types set up to be able to track different types of complaints. We have a dashboard that allows us to easily reivew the call logs.

Virginia Joseph
Deep Hole Specialists, LLC


--- In vantage@yahoogroups.com, "mmcwilliams22" <mmcwilliams22@...> wrote:
>
> Anybody out there utilizing Vantage to track complaints outside of RMAs?
> We are using an older version of a quality system called Qpulse. It is difficult to query & get any type of reports and/or tie it back to Vantage.
>
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Anybody out there utilizing Vantage to track complaints outside of RMAs?
We are using an older version of a quality system called Qpulse. It is difficult to query & get any type of reports and/or tie it back to Vantage.
3
We just started using Help Desk Cases to track these. Pretty basic, but if you're smart about how you set up your topics you can do some decent searching through the knowledge base. The case selection screen has some nice search capability as well. We had to do some small customizations to track additional information. It's too soon to tell whether this will work for us long-term or not. I wouldn't buy the module just for this if you don't already have it.

--- In vantage@yahoogroups.com, "mmcwilliams22" <mmcwilliams22@...> wrote:
>
> Anybody out there utilizing Vantage to track complaints outside of RMAs?
> We are using an older version of a quality system called Qpulse. It is difficult to query & get any type of reports and/or tie it back to Vantage.
>