[OT] Remote PC Control

Also, TeamViewer does have an app (android – maybe other versions too)

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Tuesday, July 08, 2014 10:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: [OT] Remote PC Control

 

 

All 3 are good products.  We use TeamViewer to provide support for all of our customers.  It can either be run as a single instance, or installed permanently like VNC.  Much better security model, and easier to use than VNC.

Hello,

 

Does anyone use a solution for remote assistance that they would recommend?

 

Our Help Desk frequently helps local and remote users with problems.  We used to use VNC.

 

We are considering LogMeIn Pro, TeamViewer, and GoToAssist.  We support around 125 PCs and we like to “train” the users how to help themselves so the screen must be viewable by them during the remote assistance.  We have not tried Windows Remote Assistance.  Does anyone use that?

 

So our criteria is as follows:

1.    Remote control of the local or VPN-connected PC

2.    Local view for person being helped

3.    Bonus – support for PC not on our network (Help! I can’t VPN.)

4.    Bonus – support for multiple monitors

 

Thanks in advance,

 

Doug

 

Doug Oswald

Director of Information Technology

Fleetwood

 

We use Dameware Mini Remote control for local users.  It’s really inexpensive and is very much like tight VNC that we used years ago.  I recently have been using TeamViewer for people not on my local network and like it as well.

 

Good luck!

 

 

Paul Lipham

I.T. Manager

Alabama Specialty Products, Inc.

152 Metal Samples Road

Munford, AL  36268

 

 

 

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Tuesday, July 08, 2014 7:50 AM
Subject: [Vantage] [OT] Remote PC Control

 

 

Hello,

 

Does anyone use a solution for remote assistance that they would recommend?

 

Our Help Desk frequently helps local and remote users with problems.  We used to use VNC.

 

We are considering LogMeIn Pro, TeamViewer, and GoToAssist.  We support around 125 PCs and we like to “train” the users how to help themselves so the screen must be viewable by them during the remote assistance.  We have not tried Windows Remote Assistance.  Does anyone use that?

 

So our criteria is as follows:

1.    Remote control of the local or VPN-connected PC

2.    Local view for person being helped

3.    Bonus – support for PC not on our network (Help! I can’t VPN.)

4.    Bonus – support for multiple monitors

 

Thanks in advance,

 

Doug

 

Doug Oswald

Director of Information Technology

Fleetwood

 

joinme.com is awesome that's what I use


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

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Quis custodiet ipsos custodes?


On Tue, Jul 8, 2014 at 8:59 AM, Paul Lipham pml@... [vantage] <vantage@yahoogroups.com> wrote:
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  <p></p><div><p class="ygrps-yiv-1181335340MsoNormal"><span style="font-size:11.0pt;color:#1f497d;">We use Dameware Mini Remote control for local users.  It’s really inexpensive and is very much like tight VNC that we used years ago.  I recently have been using TeamViewer for people not on my local network and like it as well.<u></u><u></u></span></p>

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Good luck!

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Paul Lipham

I.T. Manager

Alabama Specialty Products, Inc.

152 Metal Samples Road

Munford, ALÂ 36268

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From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]

Sent: Tuesday, July 08, 2014 7:50 AM
Subject: [Vantage] [OT] Remote PC Control

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Hello,

Â

Does anyone use a solution for remote assistance that they would recommend?

Â

Our Help Desk frequently helps local and remote users with problems. We used to use VNC.

Â

We are considering LogMeIn Pro, TeamViewer, and GoToAssist. We support around 125 PCs and we like to “train” the users how to help themselves so the screen must be viewable by them during the remote assistance. We have not tried Windows Remote Assistance. Does anyone use that?

Â

So our criteria is as follows:

1.   Remote control of the local or VPN-connected PC

2.   Local view for person being helped

3.   Bonus – support for PC not on our network (Help! I can’t VPN.)

4.   Bonus – support for multiple monitors

Â

Thanks in advance,

Â

Doug

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Doug Oswald

Director of Information Technology

Fleetwood

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Hi Doug,

 

We use Dameware here and it will do everything you want.  The version that would meet all your criteria is called Remote Support.   Here is a link to their site if you want to read more about it: 

 

www.dameware.com

 

 

Josh Reader - Systems Analyst

Mercury Electronics

3846 Green Valley Rd.

P.O. Box 248

Seven Valleys, PA 17360

717-428-0222 x228

josh.reader@...

 

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Tuesday, July 08, 2014 8:50 AM
Subject: [Vantage] [OT] Remote PC Control

 

 

Hello,

 

Does anyone use a solution for remote assistance that they would recommend?

 

Our Help Desk frequently helps local and remote users with problems.  We used to use VNC.

 

We are considering LogMeIn Pro, TeamViewer, and GoToAssist.  We support around 125 PCs and we like to “train” the users how to help themselves so the screen must be viewable by them during the remote assistance.  We have not tried Windows Remote Assistance.  Does anyone use that?

 

So our criteria is as follows:

1.    Remote control of the local or VPN-connected PC

2.    Local view for person being helped

3.    Bonus – support for PC not on our network (Help! I can’t VPN.)

4.    Bonus – support for multiple monitors

 

Thanks in advance,

 

Doug

 

Doug Oswald

Director of Information Technology

Fleetwood

 

If you want to look at Cisco's Meraki its free and gives you that kind of access plus monitoring and some other cool features as well.

We are big fans of Teamviewer.  Never had an issue accessing a system anywhere including a landfill supervisor over a cell connection in Nigeria.

 

 

David Gartner

IT Manager

Project Manager

EPG Companies Inc.

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]
Sent: Tuesday, July 08, 2014 7:50 AM
Subject: [Vantage] [OT] Remote PC Control

 

 

Hello,

 

Does anyone use a solution for remote assistance that they would recommend?

 

Our Help Desk frequently helps local and remote users with problems.  We used to use VNC.

 

We are considering LogMeIn Pro, TeamViewer, and GoToAssist.  We support around 125 PCs and we like to “train” the users how to help themselves so the screen must be viewable by them during the remote assistance.  We have not tried Windows Remote Assistance.  Does anyone use that?

 

So our criteria is as follows:

1.    Remote control of the local or VPN-connected PC

2.    Local view for person being helped

3.    Bonus – support for PC not on our network (Help! I can’t VPN.)

4.    Bonus – support for multiple monitors

 

Thanks in advance,

 

Doug

 

Doug Oswald

Director of Information Technology

Fleetwood

 

All 3 are good products.  We use TeamViewer to provide support for all of our customers.  It can either be run as a single instance, or installed permanently like VNC.  Much better security model, and easier to use than VNC.