# Our reports are going directly to the Scheduled Tasks, how to restart task agent

**URL:** <https://www.epiusers.help/t/our-reports-are-going-directly-to-the-scheduled-tasks-how-to-restart-task-agent/60065>\
**Category:** Epicor ERP 9\
**Tags:** reports\
**Created:** [September 23, 2019, 3:14pm UTC](https://www.epiusers.help/t/our-reports-are-going-directly-to-the-scheduled-tasks-how-to-restart-task-agent/60065 "2019-09-23T15:14:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lgomez](https://www.epiusers.help/letter_avatar_proxy/v4/letter/l/8dc957/32.png) [@lgomez](https://www.epiusers.help/u/lgomez)\
**Post date:** [September 23, 2019, 3:14pm UTC](https://www.epiusers.help/t/our-reports-are-going-directly-to-the-scheduled-tasks-how-to-restart-task-agent/60065/1 "2019-09-23T15:14:50Z")

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We have users who are attempting to run/print any type of report and instead of printing, it’s either locking up or going to Scheduled Tasks. What do we need to do to resolve this issue? If we would like to restart the task agent, what order do we need to follow to stop and start? Thank you.

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**Author:** ![Paul\_Mayevsky](https://www.epiusers.help/user_avatar/www.epiusers.help/paul_mayevsky/32/19907_2.png) [@Paul\_Mayevsky](https://www.epiusers.help/u/Paul_Mayevsky)\
**Post date:** [September 23, 2019, 3:36pm UTC](https://www.epiusers.help/t/our-reports-are-going-directly-to-the-scheduled-tasks-how-to-restart-task-agent/60065/2 "2019-09-23T15:36:21Z")

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It’s been a while since I’ve worked with E9. Those were the days to remember. Anyway, the restart order is definitely key. You can look at the post on Apr 2017 in the below post for good info:

(Stop 1. ProcessServer 2. TaskAgent 3. Print and restart in reverse)

> [@Reports are not print previewing but going to scheduled tasks](https://www.epiusers.help/t/reports-are-not-print-previewing-but-going-to-scheduled-tasks/38108/12):
>
> Which login ID and password u have used for Production / Test in Task agent Configuration ? I think there should be only Manager ID and password. Please try with manager login, restart task agent and chek whether it make any difference. slight_smile

Also, if your tasks are constantly hanging up, there are some good suggestions in the above post and additional info here: [Reports are not print previewing but going to scheduled tasks - #12 by Prakash\_Bankar](https://www.epiusers.help/t/reports-are-not-print-previewing-but-going-to-scheduled-tasks/38108/12)

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**Author:** ![lgomez](https://www.epiusers.help/letter_avatar_proxy/v4/letter/l/8dc957/32.png) [@lgomez](https://www.epiusers.help/u/lgomez)\
**Post date:** [September 23, 2019, 3:39pm UTC](https://www.epiusers.help/t/our-reports-are-going-directly-to-the-scheduled-tasks-how-to-restart-task-agent/60065/3 "2019-09-23T15:39:42Z")

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Thank You Paul

Now it’s working…