Part Maintenance won't populate fields

Epicor ERP 10
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1

In Part Maintenance, when I type in a part number or search/select a part number, none of the fields populate. They all remain blank. This happens no matter which part number I try to open.

The problem started after I used our Test environment, which is a different version of E10, and then switched back to Live.

Interestingly, I can still use Quote and Configurator Designer with no problems. The only modules that won’t work are Part Maintenance and Engineering Workbench.

I have tried clearing my client cache through Settings, and manually, but it didn’t help. I can’t find anything about this on the web. Has anyone else experienced this issue?

Thanks for you help.

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2

Looks like you have a Customization layer. It may be in your code. Because regular Part Maintenance does not contain the word ORTON in the title, so you may need to paste your code.

3

I was hoping you were right, but I opened Part maintenance without the customization and it still won’t load anything.

There is no code for the customization, it is just an edited title bar.

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4

I would try completely re-installing the Live client.

5

Thanks, a total re-install worked.

6

Could be a corrupt Personalisation.