Pilot Appserver Log Files missing?

Kinetic ERP
1

Has anyone noticed that their AppServer Log files are nor being created in Pilot??
We are Epicor Cloud…
Last entry was 2/15/2026
Production is ok.

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2

I have some from today, but I am Flex 2 and still on Windows.

3

What is the easiest way to find out if I am on the Linux server(s)

4

Cloud management portal will tell you

5

Hi, I had this issue before and opened a case with Epicor to fix it, the cloud team had to change appserver settings. For me, the server url changed from /SaaSxxx/ to /server/ at the same time.

Logging was working as in files were being created, but only logging EpicAdmin user, not any other user info.

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6

Ours is working. I just downloaded some today to match up with a Correlation ID.

7

Thanks, Pilot Linux, Prod Windows…

8

I thought I was also missing the logs yesterday when I was troubleshooting something until I realized they were further up the list - not in the same date sequence.

9

Sorting by date doesn’t currently work correctly.

10

The good ol everything is a text string…

1 Like
11

Oh yeah, they did change the naming of the logs recently, so the older logs and newer logs are now in different “Sections” of the list.

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