Hello,
We’re having an issue with duplicating lines on purchase orders and I’m not sure why. I’m not the purchaser, so I’m not sure what she might be clicking or doing that is doubling these up. This is the second time recently that we’ve had this issue…
Release 1 & 2 are linked to the same SO/Line and the same with 3 & 4.
Thank you!
You will need more background. Are these coming from the same suggestions or different in the buyers workbench? Are the comments on the suggestions different and if so do you have split line set on the part class.
Is the user using the Kinetic or Classic PO Entry menu? If Kinetic, find out exactly how they are creating the PO. We have had issues with other Kinetic menus where our users are clicking another action (e.g. New Line, OK, Process) before a “Save” is completed and duplicates are created. Our users haven’t ventured to using the Kinetic PO Entry yet so we haven’t seen the issue on this one but we have on Kinetic Payment Entry, Receipt Entry, and Customer Shipments.