Post the most Epicor images u got

[hackaphreaka (Garret Travers)]

@MikeGross

The EpiUsers post that was suggested to me is MY friggin post

This is wild because I assume the average poster here comes to this forum looking for a solution to their problem before creating a ticket. To think support is just going back to the beginning of the circle…

[JMPCONJ (John Magee)]

@hackaphreaka

To think support is just going back to the beginning of the circle…

[Jess (Jessica Prorock)]

[Jess (Jessica Prorock)]

I’m the web admin. I created a support ticket ticker because how out of control this is. I started with Epicor 9/24 and have never had 0 support cases open.

[kananga (John K)]

@hackaphreaka

To think support is just going back to the beginning of the circle…

I get the sense they don’t have time to do more. They’ve got the competence, honestly on average better than expected. Over-dependency on bureaucracy of support workflows is very effective at keeping competency contained. A lot of interactions feel consistent with trying to burn through a scripted checklist assigned to an inadequate headcount.

[d_inman (David Inman)]

Epicor Support: Driving new users to EpiUsers since 1994

(Welcome! Wish it was under better circumstances. )

[Jess (Jessica Prorock)]

Thanks, long time lurker, first time poster.

[hkeric.wci (Haso Keric)]

[hkeric.wci (Haso Keric)]

[hkeric.wci (Haso Keric)]

[danvoss]

[d_inman (David Inman)]

Epicor Ravine

[kananga (John K)]