Printer Selecting Tray problems

Yahoo Archive
1
Does anyone have any ideas on what might be causing this problem?
We are currently trying to train our users on Vantage 6.1. Hopefully
by mid May we will be going live from 4.0 to 6.1. We have users using
Terminal Services to access Vantage and when they try to print to a HP LJ
4000T, they can not select the tray to print from. If we use the printer
standard trays, it is ok, but for the printers we have added additional
trays (3 & 4) they are not available to select going in through terminal
Services. If they go into Vantage straight without using Terminal
Server
they can see and select trays for the same printer. Support told me to
make sure I have to correct drivers I do and I don't understand why it
will
work without Terminal Services.



Colette Nunn
Director of Computer Services
East Moline Metal Products
1201 7th Street
East Moline, IL 61244
Phone 309-752-1381
Fax: 309-752-1382
Email: cnunn@...



[Non-text portions of this message have been removed]



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[Non-text portions of this message have been removed]
2
BlankWe are currently trying to train our users on Vantage 6.1. Hopefully
by mid May we will be going live from 4.0 to 6.1. We have users using
Terminal Services to access Vantage and when they try to print to a HP LJ
4000T, they can not select the tray to print from. If we use the printer
standard trays, it is ok, but for the printers we have added additional
trays (3 & 4) they are not available to select going in through terminal
Services. If they go into Vantage straight without using Terminal Server
they can see and select trays for the same printer. Support told me to
make sure I have to correct drivers I do and I don't understand why it will
work without Terminal Services.



Colette Nunn
Director of Computer Services
East Moline Metal Products
1201 7th Street
East Moline, IL 61244
Phone 309-752-1381
Fax: 309-752-1382
Email: cnunn@...



[Non-text portions of this message have been removed]