# Printing and Previewing with RD App

**URL:** <https://www.epiusers.help/t/printing-and-previewing-with-rd-app/60585>\
**Category:** Epicor ERP 10\
**Tags:** rdapp\
**Created:** [October 8, 2019, 12:12pm UTC](https://www.epiusers.help/t/printing-and-previewing-with-rd-app/60585 "2019-10-08T12:12:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\
**Post date:** [October 8, 2019, 12:12pm UTC](https://www.epiusers.help/t/printing-and-previewing-with-rd-app/60585/1 "2019-10-08T12:12:35Z")

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When running the client via an RD App, I have very intermittent printing issues.

I ran the User Session Log Report in preview mode, and it was only successful 4 times out of 12.

 ![image](https://epiusers.help/uploads/default/original/3X/8/9/89385166789faa89916004847958be8ae580a7e1.png)

The error detail shows:

```nohighlight
Program Ice.Services.Lib.RunTask raised an unexpected exception with the following message: RunTask: An error has occurred during report processing. ---> 
Microsoft.ReportingServices.ReportProcessing.ProcessingAbortedException: An error has occurred during report processing. ---> 
Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Query execution failed for dataset 'RptLabels'. ---> System.Exception: For more information about this error navigate to the report server on the local server machine, or enable remote errors
Stack Trace:
<snip>

```

Regarding “`For more information about this error navigate to the report server on the local server machine, or enable remote errors`”, where on the SQL server should I be looking?

I looked in the Event Viewer on the SQL box, but couldn’t find anything.

If I should look in SSMS, exactly where?

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**Author:** ![Asz0ka](https://www.epiusers.help/letter_avatar_proxy/v4/letter/a/a698b9/32.png) [@Asz0ka](https://www.epiusers.help/u/Asz0ka)\
**Post date:** [October 8, 2019, 12:32pm UTC](https://www.epiusers.help/t/printing-and-previewing-with-rd-app/60585/2 "2019-10-08T12:32:48Z")

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Maybe your SSRS / MSRS Log Files would have more detailed errors? Ours are in the SQLData\MSRS11.EPICOR\Reporting Services\LogFiles\ folder.

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**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\
**Post date:** [October 8, 2019, 1:59pm UTC](https://www.epiusers.help/t/printing-and-previewing-with-rd-app/60585/3 "2019-10-08T13:59:17Z")

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I’m not sure of the exact cause of the problem, but I ended up installing the SessionManager as a service [KB0029332](https://epicorcs.service-now.com/epiccare?id=epiccare_kb_article&sys_id=b161ba40db2b6a04b3227e09af961903)), and redeploying the App. Now it all works.

BTW - I could not install Session Manger as a service until I logged off all other users from the App server. Even though they weren’t logged in to E10.