Printing custom Crystal Reports

SF,
If you are referencing the 803.400x product, I had the same problem. What I kicked myself about later was that the users who were unable to print had an ODBC driver in both the User DSN AND the System DSN and one(usually User) was ponting to the old 10.0B driver. Once I deleted the conflicting DSN and then tested the connection to be sure I was connecting to the database, all was well. In some cases, it was necessary to remove the 10.1B driver and reinput it and then retest to verify a connection.

-Karl-

sanfranc415 <sanfranc415@...> wrote:
We have several users, probably half, that cannot print some of our
custom reports, e.g., Customer Shipment Reports. When the user does
a "Print Preview" the report tries to process and then returns an error
message that references the Temporary directory were the report is
being processed.

In the past I was able to clean out the temporary directory and then
have the user reboot to resolve this, but now nothing seems to be
working.

The user is able to print all the built-in reports, and can print most
of the custom reports.

Any help would be great.

Regards,

--SF







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[Non-text portions of this message have been removed]
We have several users, probably half, that cannot print some of our
custom reports, e.g., Customer Shipment Reports. When the user does
a "Print Preview" the report tries to process and then returns an error
message that references the Temporary directory were the report is
being processed.

In the past I was able to clean out the temporary directory and then
have the user reboot to resolve this, but now nothing seems to be
working.

The user is able to print all the built-in reports, and can print most
of the custom reports.

Any help would be great.

Regards,

--SF