# Printing problems
**Category:** [Yahoo Archive](https://www.epiusers.help/c/yahoo-archive/9)
**Created:** 2004-06-17 09:06 UTC
**Views:** 572
**Replies:** 8
**URL:** https://www.epiusers.help/t/printing-problems/1932
---
## Post #1 by @system
I installed the drivers for XP and Win98 on the server. The queue is on the
Vantage server. Both servers run Win2K. I will nose around and see if I
can find where the permissions for the queue are located.
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: Brian Stenglein [mailto:
bstenglein@...]
Sent: Thursday, June 17, 2004 8:54 AM
To:
vantage@yahoogroups.com
Subject: [Vantage] Re: Printing problems
Have you installed the XP versions of the printer driver on the
Vantage Server. We've had some issues printing from XP clients when
we had older drivers on the server. They would just seem to lock up
with no error. Putting the XP drivers on the server solved the
problem for us.
HTH,
Brian Stenglein
Clow Stamping Co.
--- In vantage@yahoogroups.com, "Mitchell Kirby" <m.kirby@r...> wrote:
> My user could print checks on version 5.1. we jumped to 6.0 and she
can't
> print checks. My user id on a Win98 box prints fine. My user id
on her
> WinXP box will not print checks. Login as admin with my user id in
vantage
> and we can print checks. What is going on? I figure it is a OS
security
> type issue but don't have a clue where to start.
>
> Another problem. We are printing to a remote network printer that
connects
> to the network via a HP Jet Direct spooler. Print test pages from
several
> places and they print fine. Print from Word and it prints fine.
Print a
> packing slip from Vantage and it prints maybe. No error message, no
> nothing. Reboot the pc in question and it will print again for a
while. We
> use Zetafax as well. When she "looses" her connection to the
printer,
> Zetafax also quits working. Vantage continues to run fine. Any
ideas?
>
> We just changed from 5.1 to 6.0. The Vantage server has a clean
install of
> the OS (Win2k server, latest rev and service pack) and Vantage. I
had to
> demote it from being the domain controller prior to the upgrade due
to some
> drive problems. The backup server is now the domain controller.
As I right
> this I am in the process of promoting the Vantage server back to
being an
> additional domain controller. I figure it can't hurt.
>
> Any thoughts?
>
>
> Mitchell Kirby
> Riten Industries, Inc.
>
> 740-333-8719 Direct
> 800-338-0027 Sales
> 800-338-0717 FAX
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Hello out there! I have a strange problem I hope someone can shed some light on. We are using a HP LaserJet 5 SI. Within the printer setup buttons I have told the printer that tray 1 (manual feed) is preprinted, tray 2 is plain, and tray 3 is color (we print our travelers on yellow paper). I've set up a couple computers so that depending on the printer choice they make (printer driver setup) that it will print on the paper they want. I had to setup up the printer drivers by type (preprinted, plain, color etc.) instead of by tray number. I have one computer that won't play by the rules. It will print just fine out of Excel. It will print a canned report out of Vantage, no problem. When I print a Custom Report (Report Builder) out of Vantage, the printer tries to send it to the preprinted tray. What happens is that the report doesn't print so you go to the printer to see the red light flashing. The printer message asks you if you want to print on plain instead? Or you can push the button again and it will ask if you want to print on color instead?
We are using Compaq Deskpro 400 and the Vantage version is 3.00.628. I've tried using the HP LaserJet 5SI print driver and I've tried using the HP Laserjet Series III.
Any help would be appreciated.
Ann Harrell
AMFAB
amfab@...
[Non-text portions of this message have been removed]
Try looking at the printer default settings, I have a lot of users that
will set their printer defaults to "LAST USED" so whatever job was last sent
to the printer are the defaults that will be used. Also, RB wants you to
set up your printer defaults IN THE REPORT itself. I've actually had to
save variations of the same report because I defaulted the printer to a
particular network printer.
Shirley Graver
(End User)
Sys Admin
Rubber associates Inc.
Cleveland/Akron
[Non-text portions of this message have been removed]
---
## Post #4 by @system
Not sure if this is related but I have noticed that if you print preview RB
reports it will not ask you what printer to send to or even pick your
default settings but instead will use the printer in effect on my PC when I
wrote the report. Like that report got "burned in" to the report but only
if you print preview. When people uncheck "Print Preview" they get a
printer selection screen defaulting to their current default printer. So
for routine printing I have advised our people to not preview.
-Todd C.
-----Original Message-----
From: amfab [mailto:
amfab@...]
Sent: Thursday, January 11, 2001 11:59 AM
To: vantage egroups
Subject: [Vantage] Printing problems
Hello out there! I have a strange problem I hope someone can shed some
light on. We are using a HP LaserJet 5 SI. Within the printer setup
buttons I have told the printer that tray 1 (manual feed) is preprinted,
tray 2 is plain, and tray 3 is color (we print our travelers on yellow
paper). I've set up a couple computers so that depending on the printer
choice they make (printer driver setup) that it will print on the paper they
want. I had to setup up the printer drivers by type (preprinted, plain,
color etc.) instead of by tray number. I have one computer that won't play
by the rules. It will print just fine out of Excel. It will print a canned
report out of Vantage, no problem. When I print a Custom Report (Report
Builder) out of Vantage, the printer tries to send it to the preprinted
tray. What happens is that the report doesn't print so you go to the
printer to see the red light flashing. The printer message asks you if you
want to print on plain instead? Or you can push the button again and it
will ask if you want to print on color instead?
We are using Compaq Deskpro 400 and the Vantage version is 3.00.628. I've
tried using the HP LaserJet 5SI print driver and I've tried using the HP
Laserjet Series III.
Any help would be appreciated.
Ann Harrell
AMFAB
amfab@...
[Non-text portions of this message have been removed]
eGroups Sponsor
<
http://rd.yahoo.com/M=149861.1280212.2876301.2/D=egroupmail/S=1700007183:N/
A=473697/?
http://www.newaydirect.com>
We no longer allow attachments to files. To access/share Report Files,
please go to the following link:
http://www.egroups.com/files/vantage/
<
http://www.egroups.com/files/vantage/>
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
[Non-text portions of this message have been removed]
My user could print checks on version 5.1. we jumped to 6.0 and she can't
print checks. My user id on a Win98 box prints fine. My user id on her
WinXP box will not print checks. Login as admin with my user id in vantage
and we can print checks. What is going on? I figure it is a OS security
type issue but don't have a clue where to start.
Another problem. We are printing to a remote network printer that connects
to the network via a HP Jet Direct spooler. Print test pages from several
places and they print fine. Print from Word and it prints fine. Print a
packing slip from Vantage and it prints maybe. No error message, no
nothing. Reboot the pc in question and it will print again for a while. We
use Zetafax as well. When she "looses" her connection to the printer,
Zetafax also quits working. Vantage continues to run fine. Any ideas?
We just changed from 5.1 to 6.0. The Vantage server has a clean install of
the OS (Win2k server, latest rev and service pack) and Vantage. I had to
demote it from being the domain controller prior to the upgrade due to some
drive problems. The backup server is now the domain controller. As I right
this I am in the process of promoting the Vantage server back to being an
additional domain controller. I figure it can't hurt.
Any thoughts?
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
---
## Post #6 by @system
Are you printing to a queue on the server which redirects to the jet direct or directly to the jet direct via IP ?
If printing to a queue where is the queue hosted (Vantage box or the other one)?
Charles
----- Original Message -----
From: Mitchell Kirby
To: Vantage (E-mail)
Sent: Wednesday, June 16, 2004 5:08 PM
Subject: [Vantage] Printing problems
My user could print checks on version 5.1. we jumped to 6.0 and she can't
print checks. My user id on a Win98 box prints fine. My user id on her
WinXP box will not print checks. Login as admin with my user id in vantage
and we can print checks. What is going on? I figure it is a OS security
type issue but don't have a clue where to start.
Another problem. We are printing to a remote network printer that connects
to the network via a HP Jet Direct spooler. Print test pages from several
places and they print fine. Print from Word and it prints fine. Print a
packing slip from Vantage and it prints maybe. No error message, no
nothing. Reboot the pc in question and it will print again for a while. We
use Zetafax as well. When she "looses" her connection to the printer,
Zetafax also quits working. Vantage continues to run fine. Any ideas?
We just changed from 5.1 to 6.0. The Vantage server has a clean install of
the OS (Win2k server, latest rev and service pack) and Vantage. I had to
demote it from being the domain controller prior to the upgrade due to some
drive problems. The backup server is now the domain controller. As I right
this I am in the process of promoting the Vantage server back to being an
additional domain controller. I figure it can't hurt.
Any thoughts?
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Sponsor
ADVERTISEMENT
------------------------------------------------------------------------------
Yahoo! Groups Links
a.. To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
The queue is hosted on the vantage server. The connection seemed more
stable when I used to print direct to the jet direct. But that was back on
5.1 when most of the users were on Win98. All of them except me are on
WinXP now. It is easier to let the server handle this than set up each pc
to print directly to the jet direct.
Would printing direct to the jet direct help when the OS is WinXP? Never
tried to set it up this way once we switched to WinXP on the desktop.
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: HPN Charles Paluska [mailto:
cpaluska@...]
Sent: Wednesday, June 16, 2004 5:20 PM
To:
vantage@yahoogroups.com
Subject: Re: [Vantage] Printing problems
Are you printing to a queue on the server which redirects to the jet direct
or directly to the jet direct via IP ?
If printing to a queue where is the queue hosted (Vantage box or the other
one)?
Charles
----- Original Message -----
From: Mitchell Kirby
To: Vantage (E-mail)
Sent: Wednesday, June 16, 2004 5:08 PM
Subject: [Vantage] Printing problems
My user could print checks on version 5.1. we jumped to 6.0 and she can't
print checks. My user id on a Win98 box prints fine. My user id on her
WinXP box will not print checks. Login as admin with my user id in
vantage
and we can print checks. What is going on? I figure it is a OS security
type issue but don't have a clue where to start.
Another problem. We are printing to a remote network printer that
connects
to the network via a HP Jet Direct spooler. Print test pages from several
places and they print fine. Print from Word and it prints fine. Print a
packing slip from Vantage and it prints maybe. No error message, no
nothing. Reboot the pc in question and it will print again for a while.
We
use Zetafax as well. When she "looses" her connection to the printer,
Zetafax also quits working. Vantage continues to run fine. Any ideas?
We just changed from 5.1 to 6.0. The Vantage server has a clean install
of
the OS (Win2k server, latest rev and service pack) and Vantage. I had to
demote it from being the domain controller prior to the upgrade due to
some
drive problems. The backup server is now the domain controller. As I
right
this I am in the process of promoting the Vantage server back to being an
additional domain controller. I figure it can't hurt.
Any thoughts?
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Sponsor
ADVERTISEMENT
----------------------------------------------------------------------------
--
Yahoo! Groups Links
a.. To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
I would first check the Security Permissions of the queue on the w2k and make sure "Anybody" can print.
What kind of server is the non-Vantage box - NT, W2K, etc ?
Charles
----- Original Message -----
From: Mitchell Kirby
To: vantage@yahoogroups.com
Sent: Wednesday, June 16, 2004 5:31 PM
Subject: RE: [Vantage] Printing problems
The queue is hosted on the vantage server. The connection seemed more
stable when I used to print direct to the jet direct. But that was back on
5.1 when most of the users were on Win98. All of them except me are on
WinXP now. It is easier to let the server handle this than set up each pc
to print directly to the jet direct.
Would printing direct to the jet direct help when the OS is WinXP? Never
tried to set it up this way once we switched to WinXP on the desktop.
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
-----Original Message-----
From: HPN Charles Paluska [mailto:cpaluska@...]
Sent: Wednesday, June 16, 2004 5:20 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Printing problems
Are you printing to a queue on the server which redirects to the jet direct
or directly to the jet direct via IP ?
If printing to a queue where is the queue hosted (Vantage box or the other
one)?
Charles
----- Original Message -----
From: Mitchell Kirby
To: Vantage (E-mail)
Sent: Wednesday, June 16, 2004 5:08 PM
Subject: [Vantage] Printing problems
My user could print checks on version 5.1. we jumped to 6.0 and she can't
print checks. My user id on a Win98 box prints fine. My user id on her
WinXP box will not print checks. Login as admin with my user id in
vantage
and we can print checks. What is going on? I figure it is a OS security
type issue but don't have a clue where to start.
Another problem. We are printing to a remote network printer that
connects
to the network via a HP Jet Direct spooler. Print test pages from several
places and they print fine. Print from Word and it prints fine. Print a
packing slip from Vantage and it prints maybe. No error message, no
nothing. Reboot the pc in question and it will print again for a while.
We
use Zetafax as well. When she "looses" her connection to the printer,
Zetafax also quits working. Vantage continues to run fine. Any ideas?
We just changed from 5.1 to 6.0. The Vantage server has a clean install
of
the OS (Win2k server, latest rev and service pack) and Vantage. I had to
demote it from being the domain controller prior to the upgrade due to
some
drive problems. The backup server is now the domain controller. As I
right
this I am in the process of promoting the Vantage server back to being an
additional domain controller. I figure it can't hurt.
Any thoughts?
Mitchell Kirby
Riten Industries, Inc.
740-333-8719 Direct
800-338-0027 Sales
800-338-0717 FAX
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Sponsor
ADVERTISEMENT
----------------------------------------------------------------------------
--
Yahoo! Groups Links
a.. To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Sponsor
ADVERTISEMENT
------------------------------------------------------------------------------
Yahoo! Groups Links
a.. To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
b.. To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
c.. Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Have you installed the XP versions of the printer driver on the
Vantage Server. We've had some issues printing from XP clients when
we had older drivers on the server. They would just seem to lock up
with no error. Putting the XP drivers on the server solved the
problem for us.
HTH,
Brian Stenglein
Clow Stamping Co.
--- In vantage@yahoogroups.com, "Mitchell Kirby" <m.kirby@r...> wrote:
> My user could print checks on version 5.1. we jumped to 6.0 and she
can't
> print checks. My user id on a Win98 box prints fine. My user id
on her
> WinXP box will not print checks. Login as admin with my user id in
vantage
> and we can print checks. What is going on? I figure it is a OS
security
> type issue but don't have a clue where to start.
>
> Another problem. We are printing to a remote network printer that
connects
> to the network via a HP Jet Direct spooler. Print test pages from
several
> places and they print fine. Print from Word and it prints fine.
Print a
> packing slip from Vantage and it prints maybe. No error message, no
> nothing. Reboot the pc in question and it will print again for a
while. We
> use Zetafax as well. When she "looses" her connection to the
printer,
> Zetafax also quits working. Vantage continues to run fine. Any
ideas?
>
> We just changed from 5.1 to 6.0. The Vantage server has a clean
install of
> the OS (Win2k server, latest rev and service pack) and Vantage. I
had to
> demote it from being the domain controller prior to the upgrade due
to some
> drive problems. The backup server is now the domain controller.
As I right
> this I am in the process of promoting the Vantage server back to
being an
> additional domain controller. I figure it can't hurt.
>
> Any thoughts?
>
>
> Mitchell Kirby
> Riten Industries, Inc.
>
> 740-333-8719 Direct
> 800-338-0027 Sales
> 800-338-0717 FAX