Lately our printing times have increased substantially.
I have restarted the Process Server and Task Agent which usually helps.
I have a print server which I also rebooted.
We have certain times like shift change where we get a wave of printing activity, could this be a tuning parameter which I could increase ?
Thanks,
Neil
aidacra
(Nathan your friendly neighborhood Support Engineer)
2
Always start with running the Performance and Diagnostic Tool > Config Check and address any warnings/failures it reports to start.
One thing we were told by Epicor was to clear the files that are created under /EpicorData. If I understand it correctly, it dumps all the crashed reports here. It won’t let you delete some if they are still connected. We were told to clear as many as we could once a month or so. I hope that helps.
@DeanC thanks for the tip.
I have scripts that clean out all the usual folders so nothing over 30 days should be laying around.
I suspect there is a service that somehow doesn’t release handles or memory that sometimes gets confused. @aidacra I have installed the Performance and Diagnostics Tool but it is pointing to my Epicor 10 instance.
Do I need to install a different one to get info for my Epicor 9 instance ?
Thanks,
Neil
aidacra
(Nathan your friendly neighborhood Support Engineer)
8
The E10 PDT cannot be used with E905.
Navigate to \Epicor905_server_name_goes_here\Epicor905\Utilities\E9 Performance Diagnostic Tool
right-click on the Setup.exe and run as admin.
Then, launch the E9 Performance Diagnostic Tool
Tools > options.
Fill in your specific server name, port (9401 for production by default), a security manager username/password, and the BO directory (which is your client folder)
I thought that I was running the recommended settings but I could be wrong.
We have probably 50 active sessions with 20 MES sessions among those.
Should I up the numbers ?
Thanks,
Neil
aidacra
(Nathan your friendly neighborhood Support Engineer)
10
I don’t have the KB numbers of the E905 rules in our new epiccare system but if you create a case I can send you info from our previous KB system.
This looks like a database issue and is part of the performance. Basically there are a number of non-indexed tables which means searches will take longer to run.
I would consult with a DBA on what to do with this.