Problem with Erp.Services.BO.OrderAllocSvc.OrderAllocationGetRows

Epicor ERP 10
1

version 10.2.400.latest (and tested on 10.2.500.8 with the same results)
Ticket CS0001831722

I’m trying to confirm I’m not going crazy. Whenever we perform an OrderAllocationGetRows to perform a reservation through REST, the return data is missing the staging warehouse and bin on the first record of the submission. It’s supposed to be filled with the default warehouse and bin for the Plant/Site. I’m fairly certain I’ve discovered the problem, but I’m having a difficult time getting support to help with the problem. I believe they want to help, but they seem to be limited by the necessity of replicating the problem in the UI. However this issue doesn’t show up in the UI. Maybe this behavior is expected and desired, but not for us. We have a BPM that fills in the missing data PostProcessing on OrderAllocationGetRows, but I’d rather not rely on that. Does anyone else experience this? I imagine it doesn’t come up much, but because of our business processes we rely on this information.

2

If you do this in the UI with a Trace On is the data there in this particular call?

3

The data is missing in the trace, both from the UI and REST.

4

Then how does it work on the UI? Is there a different call they make?

5

The UI normally just disregards those fields, but your question got me thinking. The staging warehouse and bin don’t show up in the UI because they’re hidden by default in the fulfillment workbench grid. I’ll have the support rep unhide those fields and recreate the issue. Thanks.