A friend reached out to me and was having problems with his CAM. I told him to request a new one.
Of course the next question, was “How?”.
Well, I don’t know lol.
So in short, does anyone know the proper procedure for requesting a new CAM, or providing feedback on an existing one?
If you’re working with any consultant company, they can probably put you in contact with a higher-up at Epicor. Our consultant Customer Success Manager has escalated issues to Epicor execs on a handful of things for us. Quite honestly we’ve gone through a slew of Epicor CAMs, some of whom we never heard from once. If you’re not getting adequate attention I can’t blame anyone for wanting to switch.
if you are in the UK, i would know who to speak to, anywhere else, then i cant help
You know, my friend requested a new CAM… and suddenly, his current one became a lot more responsive..
Funny how that works.
About 6-8 month’s time usually gets me a new CAM without me even asking 
I had my first cam for years, then they promoted him and it has been a revolving door for the past 4-5 years.