Quality Process Flowchart?

We are on an older version (5.00.xx) and we are trying to get the
quality assurance functions working properly. I cannot find any
semblance of a flowchart or a basic course of action guide regarding the
way it is meant to be done. We can process some non-conformances, DMRs,
etc. but things seem very disjointed in terms of what kind of items are
triggered depending on non-conformance type and other factors. Even
strictly following help-file definitions (which are not in accordance
with dictionary/manufacturing definitions) things still don't seem to
smooth out or balance.

I heard some grumblings about this improving/becoming sensical in 5.1?

Any help would be appreciated,


Brian Bricker

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