Question About Password Resets for Cloud Customers

Kinetic ERP
1

Hi Epicor community!

Recently for security purposes we went through and removed Security Manager access for most users at our company, basically just leaving me as the only security manager. One issue that has come from this is password resets. It seems only Security Manager users can reset passwords in User Account Security Maintenance. We checked if there was a self service “Forgot My Password” option for putting on the smartclient login screen, but was told there isn’t.

What are other users having be their solution for this? Just leaving password resets up to the security managers on an As Needed basis?

Thank you!

2

This is the biggest reason people use Epicor IdP or Entra for logins. They handle the reset problem for you.

2 Likes
3

Ditto. Switch to some flavor of SSO. The password reset functionality for basic auth is terribly insufficient and depends on a security manager being available during all working hours to reset passwords.

3 Likes
4

100% agree, move to SSO with MFA.

We engaged a consultant from Epicor to help set that up, support setup the backend. DMT the user settings in.

2 Likes