Need some help here folks, epicor support is saying the function is a customization. I just updated from 10.1.6 to 2023.2.36. I started using the ach nacha at this upgrade. I setup the config within epicor to do ach nacha. I did not create the functionality justed used what is there.
epicor tech support response -
Diana Trejo 2025-10-02 13:06:17
Thank you for your inquiry. Based on the screenshot, it appears that the Electronic Interface program in use is a custom-developed solution. As such, its configuration and behavior differ from the standard version. This customization was likely implemented by our consulting team to meet specific banking requirements related to the TXT file generation. Please note that, as part of the support team, we do not have access to the tools or documentation necessary to troubleshoot or modify custom-developed programs. We recommend identifying the team or consultant who originally developed the customization. Alternatively, you may reach out to our Customer Solutions Group (CSG) for further assistance. Please be aware that CSG services are billable.
I am relatively new to epicor under 2 yrs. I do not understand the lack of tech support within the support team of epicor(Monterray, MX). I appreciate any insight and help that this user community can provide me.
This all stemmed from a ach nacha process recently(as we have had no issue for weeks) that took 2 payments and used a non primary bank remit record for the data which has the wrong bank account and wrong bank rte number (that is why there are multiple records and only one primary) to my understanding. Why would the process take and use a bank remit record that is not primary for an ap invoice pay?
Any chance you can pass that dashboard along? It would be very helpful…
Same screen as you show there - not sure why the techs are showing to be less and less helpful the more kinetic releases there are -
@aosemwengie1 sees the same thing I do that instead of Domestic.cs yours has custom. I expanded my field so you can see the complete name of the default program.
I would try to change to the default in test/pilot and compare. Depending on your bank, you may no longer need a custom version.
I am confused here. I understand this custom to be the file layout that is created for the text file. So my file layout for my specific bank is a custom layout. But, My issue is with the primary check box on the supplier. I am having suppliers with multiple bank remit records not using the primary bank (that is checked) for the ach nacha. Therefore the wrong route # and wrong bank number is being passed to bank and failing during the bank processing. I understood the process of extracting the bank remit values was not custom and that the epicor ach nacha process would only pull the primary checked bank remit info and that all suppliers would have to have at least one record(bank remit checked).
Can anyone talk to this point or know what BAQ is being used for this process that I can check out and confirm the query is specifically including a where clause of supplier table and bank remit primary checkbox cheched?
It’s not using a baq, its using the EI file. If you configure it to use the standard EI program, do you get different results? That might be a good starting point for troubleshooting.
This is just how Epicor support works - if the EI you’re using for NACHA is customized at all, they won’t touch it or even look at it. You have to go through CSG to get someone to look at the custom EI.
