Quick Help Needed - Ghost session in progress

Yahoo Archive
1
Thanks Gary!

Michelle V.
Office Manager
Advance Engineering Corp.
Phone: 630-628-3445
Fax: 630-628-3449
-------Original Message-------

From: vantage@yahoogroups.com
Date: 08/23/04 07:46:26
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Quick Help Needed - Ghost session in progress

Hi Michelle,

Here are my notes from Vantage tech support call when it happened to me.
YMMV - this is what they told me. Good luck.

Vantage Tech Support said to get all Vantage users off - then use Pro
Control to stop the database - then stop and restart the Progress service -
then restart the database. This worked for me - brought back the missing
license. Only took a few minutes with the Vantage users logged off.

Tech support also said that if this hadn't worked, that I might have to
check the license mgr in Vantage. If nbr of users is correct, don't worry -
if nbr users is not correct, you might have to re-enter the authorization
codes.

Gary Polvinale
Denton ATD




>>
Hi all. I know this has been talked about before, I am need of some
quick help.

One of my employees was entering checks. Her computer froze, I
literally had to unplug it to shut it off. Now I have a ghost
sessions that has tied her batch of checks up. She cannot get into
the batch on a new session and we need to print these checks. Can someone
tell me how to kill the ghost session so she can get
into the batch and finish?
<<



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[Non-text portions of this message have been removed]
2
Hi all. I know this has been talked about before, I am need of some
quick help.

One of my employees was entering checks. Her computer froze, I
literally had to unplug it to shut it off. Now I have a ghost
sessions that has tied her batch of checks up. She cannot get into
the batch on a new session and we need to print these checks.
Can someone tell me how to kill the ghost session so she can get
into the batch and finish?

Thanks for your speedy response!!!!

Michelle V.
Advance Engineering Corp.
PH: 630-628-3445
FAX: 630-628-3449
3
Sounds like her systems is still logged in. Run Promon and disconnect
her as a user.

-----Original Message-----
From: shells_v [mailto:mevb@...]
Sent: Friday, August 20, 2004 3:33 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Quick Help Needed - Ghost session in progress


Hi all. I know this has been talked about before, I am need of some
quick help.

One of my employees was entering checks. Her computer froze, I
literally had to unplug it to shut it off. Now I have a ghost
sessions that has tied her batch of checks up. She cannot get into
the batch on a new session and we need to print these checks. Can
someone tell me how to kill the ghost session so she can get
into the batch and finish?

Thanks for your speedy response!!!!

Michelle V.
Advance Engineering Corp.
PH: 630-628-3445
FAX: 630-628-3449





Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
4
Hi Michelle,

Here are my notes from Vantage tech support call when it happened to me.
YMMV - this is what they told me. Good luck.

Vantage Tech Support said to get all Vantage users off - then use Pro
Control to stop the database - then stop and restart the Progress service -
then restart the database. This worked for me - brought back the missing
license. Only took a few minutes with the Vantage users logged off.

Tech support also said that if this hadn't worked, that I might have to
check the license mgr in Vantage. If nbr of users is correct, don't worry -
if nbr users is not correct, you might have to re-enter the authorization
codes.

Gary Polvinale
Denton ATD

----------------------------------------------------------------------------
----
>>
Hi all. I know this has been talked about before, I am need of some
quick help.

One of my employees was entering checks. Her computer froze, I
literally had to unplug it to shut it off. Now I have a ghost
sessions that has tied her batch of checks up. She cannot get into
the batch on a new session and we need to print these checks. Can someone
tell me how to kill the ghost session so she can get
into the batch and finish?
<<