# Receipt Label and Zebra Z4m printer not printing correctly **Category:** [Epicor ERP 10](https://www.epiusers.help/c/e10/5) **Created:** 2017-01-26 14:40 UTC **Views:** 2840 **Replies:** 3 **URL:** https://www.epiusers.help/t/receipt-label-and-zebra-z4m-printer-not-printing-correctly/37029 --- ## Post #1 by @DaveOlender I am trying to print an SSRS Purchase order Receipt Label and having trouble with the orientation and scaling. The label is 6" wide by 4" high (landscape). If I preview the label in Report Builder - I can print the label just fine. However, when I try to print without previewing and just use the Client printer - Either the label gets scaled to fit 4" wide or the orientation is incorrect. If I preview the label as a PDF and then print it appears to print properly - although the barcodes don't look correct (I have not tested them yet). I tried the "trick" of setting the page size in Report Builder to 6" x 6" (so Microsoft does not try to change the orientation) and that seems to tame the orientation issue. However, as I mentioned printing using the Client Printer has never worked. Anyone out there tamed this beast? Thanks for any help, DaveO Ph: 651-246-3281 --- ## Post #2 by @spulsifer This will sound crazy, but worked for us with Inventory SSRS labels. Instead of setting the label to the correct size, I had to size as a square. For us, the 4wx2h became 4x4. I tried this after many hours of testing everything else. It makes no sense, but worked for me. --- ## Post #3 by @spulsifer Client printer never worked for me either. --- ## Post #4 by @hkeric.wci When I want to print something else than a BarTender file I typically have to configure these settings on the Printer for it to work. Basically: * Select the USER preference * Click Edit and set 4x6 * Make sure you are doing this by going to "Devices and Printers" * Also sometimes you also have to do it in the Select Printer Dialog before Printing * Once its set, it works and sometimes resets when you update the Zebra Drivers. --- **Canonical:** https://www.epiusers.help/t/receipt-label-and-zebra-z4m-printer-not-printing-correctly/37029 **Original content:** https://www.epiusers.help/t/receipt-label-and-zebra-z4m-printer-not-printing-correctly/37029