Record not available in Job Closing menu

Job is not complete or closed. It shows up in Job Entry and Job Tracker, but does not show up in Job Closing menu.

Error of record not available:

## System Information ## ================== AppServer Connection: https://e11prod.company.com/E11Prod Form Name: Job Completion/Closing Maintenance Customization Name: Menu ID: JCGO3004 Software Version: 11.2.300.12 ============ Business Layer Exception Record not available. Exception caught in: Epicor.ServiceModel ## Error Detail ## ============ ##!Correlation ID:##! dedaff11-b5c7-42f2-8d01-a6d27a8185f7 ##!Description:##! Record not available. ##!Program:##! Erp.Services.BO.JobClosing.dll ##!Method:##! JobOperAfterGetRows ##!Line Number:##! 2007 ##!Column Number:##! 9 ##!Table:##! JobAsmbl ## Client Stack Trace ## ================== at Ice.Cloud.ProxyBase1.CallWithCommunicationFailureRetry(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, RestRpcValueSerializer serializer) at Ice.Cloud.ProxyBase1.CallWithMultistepBpmHandling(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, Boolean useSparseCopy) at Ice.Cloud.ProxyBase1.Call(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, Boolean useSparseCopy) at Erp.Proxy.BO.JobClosingImpl.OnChangeJobNum(String pcJobNum, JobClosingDataSet ds, String& pcMessage) at Erp.Adapters.JobClosingAdapter.OnChangeJobNum(String pcJobNum, String& strMessage)

Look for that correlation ID in your server log. If you’re cloud you’ll need to user Server File Download, type “Admin”, then search and look in the Apperserverlogs folder: