Hello,
We have a serialized drop ship item that we processed, and then did a DMR on, and ultimately a Return To Vendor. This changed the serial number status to “Rejected”. Now, we are trying to drop ship the same exact item, same exact serial number.
What is the best practice for doing this? Do we manually go into Serial Number Maintenance and change the serial number status from “Rejected” to something else?
Thanks!
I guess your issue is the DMR was processed incorrectly (should have been accept back to stock instead of return to vendor). What we do is change the serial status to ‘adjusted’ and then do a qty adjustment and bring the serial back into stock. Then, we ship it again. Not the best way to fix the issue and I would like to know if anybody has a better way.
If the part goes back to the vendor for rework, probably, the cleanest way is to dispose of the part to a job, with a subcontract op on it for the rework.
This was a drop shipment that was truly being returned to the vendor. We required a vendor credit. Why would we accept it back to stock? Maybe we should just change the status to “adjusted” now and see if that allows us to do the new drop shipment.
The RMA process is the tool I found to return a SN that was sent out, even if it existed prior to Epicor implementation. Then receive the RMA Line which puts it into Inspection then you can Disposition it to Stock or Job. Once it is back in the system, you can drop-ship it again or whatever. You can do a receipt from Job to Stock as well if you did some work on it.
That is what I have found.
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