Supposedly.they have. Zac, do you mind if I give a call? I think you might
be onto something.
Thanks,
Wes
_____
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Zac Jason Woodward
Sent: Friday, February 17, 2012 10:22 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues
The main thing to have your MPLS provider look into is to make sure that the
IPSEC settings for the tunnels that have created are all set to the same
values. This applies to both the equipment in your offices as well as the
equipment on their side. In addition they need to set the
timeout/renew/renegotiate value (not sure on the name) on the tunnel to its
maximum value. Then you need to request ( or do it yourself ) that all your
routers be rebooted/power cycled at the same time so that their settings are
as close to each other as possible.
"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com
Creating customer confidence through extraordinary service and experienced
industry experts.
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Wes Hensley
Sent: Friday, February 17, 2012 7:45 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues
The Citrix idea is interesting but I simply don't have the resource (ie
budget) for that. As far as having a workstation dedicated for this
purpose, I have several users so I'm not so sure that work out correctly.
I really appreciate the suggestions though.
_____
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On
Behalf Of
Len Hartka
Sent: Friday, February 17, 2012 9:38 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues
Good Day foam:
We connect with Citrix servers and it works great. But that is a
fair amount of work.
Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.
If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.
Use Web-ex session with WS at main office.
Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.
len.hartka@... <mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>
________________________________
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues
How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?
"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com<http://www.ie-corp.com>
Creating customer confidence through extraordinary service and
experienced industry experts.
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues
I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.
I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.
Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.
[Non-text portions of this message have been removed]
This e-mail and any attachments may contain proprietary and/or confidential
information. If you are not the intended recipient, please notify the sender
immediately by reply e-mail or at 410-472-2900 and then delete the message
without using, disseminating, or copying this message or any portion
thereof. With e-mail communications you are urged to protect against
viruses.
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
be onto something.
Thanks,
Wes
_____
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Zac Jason Woodward
Sent: Friday, February 17, 2012 10:22 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues
The main thing to have your MPLS provider look into is to make sure that the
IPSEC settings for the tunnels that have created are all set to the same
values. This applies to both the equipment in your offices as well as the
equipment on their side. In addition they need to set the
timeout/renew/renegotiate value (not sure on the name) on the tunnel to its
maximum value. Then you need to request ( or do it yourself ) that all your
routers be rebooted/power cycled at the same time so that their settings are
as close to each other as possible.
"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com
Creating customer confidence through extraordinary service and experienced
industry experts.
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Wes Hensley
Sent: Friday, February 17, 2012 7:45 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues
The Citrix idea is interesting but I simply don't have the resource (ie
budget) for that. As far as having a workstation dedicated for this
purpose, I have several users so I'm not so sure that work out correctly.
I really appreciate the suggestions though.
_____
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On
Behalf Of
Len Hartka
Sent: Friday, February 17, 2012 9:38 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues
Good Day foam:
We connect with Citrix servers and it works great. But that is a
fair amount of work.
Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.
If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.
Use Web-ex session with WS at main office.
Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.
len.hartka@... <mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>
________________________________
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues
How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?
"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com<http://www.ie-corp.com>
Creating customer confidence through extraordinary service and
experienced industry experts.
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues
I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.
I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.
Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.
[Non-text portions of this message have been removed]
This e-mail and any attachments may contain proprietary and/or confidential
information. If you are not the intended recipient, please notify the sender
immediately by reply e-mail or at 410-472-2900 and then delete the message
without using, disseminating, or copying this message or any portion
thereof. With e-mail communications you are urged to protect against
viruses.
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]