Remote Site major issues

Yahoo Archive
1
Supposedly.they have. Zac, do you mind if I give a call? I think you might
be onto something.



Thanks,

Wes



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Zac Jason Woodward
Sent: Friday, February 17, 2012 10:22 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues





The main thing to have your MPLS provider look into is to make sure that the
IPSEC settings for the tunnels that have created are all set to the same
values. This applies to both the equipment in your offices as well as the
equipment on their side. In addition they need to set the
timeout/renew/renegotiate value (not sure on the name) on the tunnel to its
maximum value. Then you need to request ( or do it yourself ) that all your
routers be rebooted/power cycled at the same time so that their settings are
as close to each other as possible.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced
industry experts.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Wes Hensley
Sent: Friday, February 17, 2012 7:45 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

The Citrix idea is interesting but I simply don't have the resource (ie
budget) for that. As far as having a workstation dedicated for this
purpose, I have several users so I'm not so sure that work out correctly.
I really appreciate the suggestions though.

_____

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>] On
Behalf Of
Len Hartka
Sent: Friday, February 17, 2012 9:38 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

Good Day foam:

We connect with Citrix servers and it works great. But that is a
fair amount of work.

Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.

If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.

Use Web-ex session with WS at main office.

Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.

len.hartka@... <mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com<http://www.ie-corp.com>

Creating customer confidence through extraordinary service and
experienced industry experts.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.

Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.

[Non-text portions of this message have been removed]

This e-mail and any attachments may contain proprietary and/or confidential
information. If you are not the intended recipient, please notify the sender
immediately by reply e-mail or at 410-472-2900 and then delete the message
without using, disseminating, or copying this message or any portion
thereof. With e-mail communications you are urged to protect against
viruses.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
2
I wanted to throw this out there in case anyone has ever done this before. I certainly need a little direction. We have a remote site in my company with a hand full of users. We connect to the site via a T1 connection. Long story short, our T1 provider made some major infrastructure changes and now the remote Vantage clients get an "invalid session" message periodically because the client times out when polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have been told that the clients should have never worked...which is amazing because they worked for six years just fine. After discussing this with support I was informed that I need to set up a "replication site" at my remote location. What was explained is that I need to install the app server on their local server and configure the clients in such a way that they talk to the local app server but still access the database at the main site. I have installed the app server for Vantage on that server and was ready to configure the clients, but now support tells me they cannot give me that information on how to finish the configuration because it is a consulting matter. Apparently I have entered into the dreaded gray area of support vs consulting - which I did not realize I was doing.

Needless to say I am highly ticked off over that and under the gun to get my users 100% functional once again. Does anyone have ideas or alternatives? For reference sake we are running Vantage 803.408.
3
How do you connect to your remote site, besides the T1? Do you use an MPLS, VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Remote Site major issues



I wanted to throw this out there in case anyone has ever done this before. I certainly need a little direction. We have a remote site in my company with a hand full of users. We connect to the site via a T1 connection. Long story short, our T1 provider made some major infrastructure changes and now the remote Vantage clients get an "invalid session" message periodically because the client times out when polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have been told that the clients should have never worked...which is amazing because they worked for six years just fine. After discussing this with support I was informed that I need to set up a "replication site" at my remote location. What was explained is that I need to install the app server on their local server and configure the clients in such a way that they talk to the local app server but still access the database at the main site. I have installed the app server for Vantage on that server and was ready to configure the clients, but now support tells me they cannot give me that information on how to finish the configuration because it is a consulting matter. Apparently I have entered into the dreaded gray area of support vs consulting - which I did not realize I was doing.

Needless to say I am highly ticked off over that and under the gun to get my users 100% functional once again. Does anyone have ideas or alternatives? For reference sake we are running Vantage 803.408.



[Non-text portions of this message have been removed]
4
Hi Zac. We connect via MPLS.



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues





How do you connect to your remote site, besides the T1? Do you use an MPLS,
VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced
industry experts.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this before. I
certainly need a little direction. We have a remote site in my company with
a hand full of users. We connect to the site via a T1 connection. Long story
short, our T1 provider made some major infrastructure changes and now the
remote Vantage clients get an "invalid session" message periodically because
the client times out when polling the app server which is located at our
main site.

I have taken this issue to support in hopes to find a solution and have been
told that the clients should have never worked...which is amazing because
they worked for six years just fine. After discussing this with support I
was informed that I need to set up a "replication site" at my remote
location. What was explained is that I need to install the app server on
their local server and configure the clients in such a way that they talk to
the local app server but still access the database at the main site. I have
installed the app server for Vantage on that server and was ready to
configure the clients, but now support tells me they cannot give me that
information on how to finish the configuration because it is a consulting
matter. Apparently I have entered into the dreaded gray area of support vs
consulting - which I did not realize I was doing.

Needless to say I am highly ticked off over that and under the gun to get my
users 100% functional once again. Does anyone have ideas or alternatives?
For reference sake we are running Vantage 803.408.

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
5
Good Day foam:

We connect with Citrix servers and it works great. But that is a
fair amount of work.

Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.

If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.

Use Web-ex session with WS at main office.

Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.



len.hartka@...

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues




How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and
experienced industry experts.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.

Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.

[Non-text portions of this message have been removed]






This e-mail and any attachments may contain proprietary and/or confidential information. If you are not the intended recipient, please notify the sender immediately by reply e-mail or at 410-472-2900 and then delete the message without using, disseminating, or copying this message or any portion thereof. With e-mail communications you are urged to protect against viruses.


[Non-text portions of this message have been removed]
6
The Citrix idea is interesting but I simply don't have the resource (ie
budget) for that. As far as having a workstation dedicated for this
purpose, I have several users so I'm not so sure that work out correctly.
I really appreciate the suggestions though.



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Len Hartka
Sent: Friday, February 17, 2012 9:38 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues





Good Day foam:

We connect with Citrix servers and it works great. But that is a
fair amount of work.

Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.

If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.

Use Web-ex session with WS at main office.

Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.



len.hartka@... <mailto:len.hartka%40sunautomation.com>

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and
experienced industry experts.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.

Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.

[Non-text portions of this message have been removed]

This e-mail and any attachments may contain proprietary and/or confidential
information. If you are not the intended recipient, please notify the sender
immediately by reply e-mail or at 410-472-2900 and then delete the message
without using, disseminating, or copying this message or any portion
thereof. With e-mail communications you are urged to protect against
viruses.

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
7
If you need something quick & dirty to get running today: use remote
desktop session from the remote PC into any server or local PC. If the
network connection drops it will leave the Epicor screens up & running
on the local PC, for whenever the remote PC can re-connect. You'll run
into windows licensing issues after a couple connections per server, it
might be enough for the short term.



Brian.



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Wes Hensley
Sent: Friday, February 17, 2012 9:45 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues





The Citrix idea is interesting but I simply don't have the resource (ie
budget) for that. As far as having a workstation dedicated for this
purpose, I have several users so I'm not so sure that work out
correctly.
I really appreciate the suggestions though.

_____

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of
Len Hartka
Sent: Friday, February 17, 2012 9:38 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

Good Day foam:

We connect with Citrix servers and it works great. But that is a
fair amount of work.

Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.

If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.

Use Web-ex session with WS at main office.

Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.

len.hartka@... <mailto:len.hartka%40sunautomation.com>
<mailto:len.hartka%40sunautomation.com>

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and
experienced industry experts.

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.

Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.

[Non-text portions of this message have been removed]

This e-mail and any attachments may contain proprietary and/or
confidential
information. If you are not the intended recipient, please notify the
sender
immediately by reply e-mail or at 410-472-2900 and then delete the
message
without using, disseminating, or copying this message or any portion
thereof. With e-mail communications you are urged to protect against
viruses.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
8
The main thing to have your MPLS provider look into is to make sure that the IPSEC settings for the tunnels that have created are all set to the same values. This applies to both the equipment in your offices as well as the equipment on their side. In addition they need to set the timeout/renew/renegotiate value (not sure on the name) on the tunnel to its maximum value. Then you need to request ( or do it yourself ) that all your routers be rebooted/power cycled at the same time so that their settings are as close to each other as possible.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Wes Hensley
Sent: Friday, February 17, 2012 7:45 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Remote Site major issues



The Citrix idea is interesting but I simply don't have the resource (ie
budget) for that. As far as having a workstation dedicated for this
purpose, I have several users so I'm not so sure that work out correctly.
I really appreciate the suggestions though.

_____

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of
Len Hartka
Sent: Friday, February 17, 2012 9:38 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

Good Day foam:

We connect with Citrix servers and it works great. But that is a
fair amount of work.

Quick fix. Add a WS at the main office. Take it over, through a web
browser, with LogMeIn or Gotomeeting, etc.

If your problem is purely the connection, buy some Laptop-Air-Cards,
I-pod, IPod etc then use Citrix or GotoMeeting.

Use Web-ex session with WS at main office.

Sun is on E9 and it has a Browser based connectivity - we saw it run
once, but do not use it so I have no information. Again, a lot of
configuration.

len.hartka@...<mailto:len.hartka%40sunautomation.com> <mailto:len.hartka%40sunautomation.com>

________________________________

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Zac Jason Woodward
Sent: Friday, February 17, 2012 9:23 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Remote Site major issues

How do you connect to your remote site, besides the T1? Do you use an
MPLS, VPN Tunnel, etc?

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com<http://www.ie-corp.com>

Creating customer confidence through extraordinary service and
experienced industry experts.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf Of foamdesignit
Sent: Friday, February 17, 2012 6:50 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this
before. I certainly need a little direction. We have a remote site in my
company with a hand full of users. We connect to the site via a T1
connection. Long story short, our T1 provider made some major
infrastructure changes and now the remote Vantage clients get an
"invalid session" message periodically because the client times out when
polling the app server which is located at our main site.

I have taken this issue to support in hopes to find a solution and have
been told that the clients should have never worked...which is amazing
because they worked for six years just fine. After discussing this with
support I was informed that I need to set up a "replication site" at my
remote location. What was explained is that I need to install the app
server on their local server and configure the clients in such a way
that they talk to the local app server but still access the database at
the main site. I have installed the app server for Vantage on that
server and was ready to configure the clients, but now support tells me
they cannot give me that information on how to finish the configuration
because it is a consulting matter. Apparently I have entered into the
dreaded gray area of support vs consulting - which I did not realize I
was doing.

Needless to say I am highly ticked off over that and under the gun to
get my users 100% functional once again. Does anyone have ideas or
alternatives? For reference sake we are running Vantage 803.408.

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9
While Citrix and TS are great, they won't help you with what you are trying
to do right now although they are a much simpler way of doing it, but more
expensive.

If what you are looking to do is what I think you are looking to..... there
are 2 ways you can do this, I would recommend one before the other due to
ease of configuration.

The one I recommend is setting up your local appservers to connect to the
remote DB. This will vary slightly depending on if you are SQL or Progress
though.

So for a Progress installation you need to do the following.

Open up the .pf file you have for your appservers to connect, find the line
that says -db mfgsys with the path to the local mfgsys progress database,
e:\epicor\mfgsys803\db\mfgsys.

Change the line to read like the following.

-db mfgsys -H remoteservername -S 8300

The remoteservername should be the name of your remote server with Vantage
on it, and the 8300 is the port of the mfgsysgroup of the db on the remote
installation of Vantage.

If you are running SQL, then this gets a little more simple because you
don't need to change that line at all, except to make the schema READ ONLY
which should be done no matter what for all SQL installations, you just need
to make sure you have the ODBC correctly pointing to the correct DB on the
correct server.

You may want to set it up initially with your Test or Piloit DB to check it
out because it has been awhile since I setup a server like this, but need to
make sure your servers are as close to identical as you can get, right down
to drive letters and paths I don't 100% remember, but I am pretty sure your
local appservers will try to use the local file paths, so if you have a
drive letter in your SystemTaskAgent in Vantage, then the drives need to be
the same locally otherwise you will get an error. You could technically edit
the PROPATH of the appservers to look at the remote server, but that would
be highly inefficient.

Another important thing is to remember is to make sure all your customized
reports are local and on the same paths as well, along with anything from
BPMExec paths.

Then re-install the clients from scratch from the new server, and you should
be set to go.

Again, test this out on a test or pilot DB first to make sure it is all
working correctly before moving to the live environment.

The alternative way would be to set up 2 way replication and host 2 copies
of your database that replicate back and forth with one another, this is a
complete terror and I highly highly recommend against it.

You do risk the possibility that the appservers themselves will lose a
connection and need to be restarted, in which case they will need to log in
again, but it's all part of the process.


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
foamdesignit
Sent: Friday, February 17, 2012 8:50 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Remote Site major issues

I wanted to throw this out there in case anyone has ever done this before.
I certainly need a little direction. We have a remote site in my company
with a hand full of users. We connect to the site via a T1 connection.
Long story short, our T1 provider made some major infrastructure changes and
now the remote Vantage clients get an "invalid session" message periodically
because the client times out when polling the app server which is located at
our main site.

I have taken this issue to support in hopes to find a solution and have been
told that the clients should have never worked...which is amazing because
they worked for six years just fine. After discussing this with support I
was informed that I need to set up a "replication site" at my remote
location. What was explained is that I need to install the app server on
their local server and configure the clients in such a way that they talk to
the local app server but still access the database at the main site. I have
installed the app server for Vantage on that server and was ready to
configure the clients, but now support tells me they cannot give me that
information on how to finish the configuration because it is a consulting
matter. Apparently I have entered into the dreaded gray area of support vs
consulting - which I did not realize I was doing.

Needless to say I am highly ticked off over that and under the gun to get my
users 100% functional once again. Does anyone have ideas or alternatives?
For reference sake we are running Vantage 803.408.



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