Renewing support question

Yahoo Archive
1
The money saved would be better spent on the next system whether Vantage
or not! Gives you the freedom to reevaluate when you see fit. I agree
with everything you said and thus why we aren't on maintenance on ver.
5.1. It worked for us and did what we needed. The updates never
included any recommendations we made so why keep paying for them. Hope
this helps.

Take care,

Darren Mann
IT Manager/Purchasing
Miller Products Co.
1015 N. Main St.
Osceola, IA 50213
Ph. 641-342-2103
Fax 641-342-3222

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ed Garbowski
Sent: Thursday, November 19, 2009 8:36 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Renewing support question




I started to write a message explaining how we got to this point, but it
was getting way too long and sounded like venting. Bottom line, our
Vantage support contract is soon up for renewal and due to what I
consider unresponsive and many times very poor support and Epicor
wanting to charge us for customized programming to fix their recognized
bugs that they patch in future releases, I'm seriously considering not
renewing support.
Besides being stuck at the current release (8.03.404B) which has been
customized a lot to fix shortfalls in Vantage, has anyone got any
feedback to their experiences with Epicor that has cancelled support?
Thanks,
Ed






[Non-text portions of this message have been removed]
2
I started to write a message explaining how we got to this point, but it was getting way too long and sounded like venting. Bottom line, our Vantage support contract is soon up for renewal and due to what I consider unresponsive and many times very poor support and Epicor wanting to charge us for customized programming to fix their recognized bugs that they patch in future releases, I'm seriously considering not renewing support.
Besides being stuck at the current release (8.03.404B) which has been customized a lot to fix shortfalls in Vantage, has anyone got any feedback to their experiences with Epicor that has cancelled support?
Thanks,
Ed