Reports Slowness

Kinetic ERP
1

I was just made aware of how slowly our reports are printing out all of a sudden. Typically these reports take less than 15-20 seconds to print out and now they are taking around 20 minutes to print out, if they don’t error out. Reports had been printing normally all morning and only started getting really bad around 12:45PM EST. I have opened a ticket with EpicCare, but not sure when I’ll hear back (I haven’t had much luck recently). We are a Cloud customer, is there anything I can do to investigate/resolve this slowness? I’ve never seen it this bad with JUST reports.

Any help is greatly appreciated!! Happy New Year!

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2

Same here - we are on Kinetic Cloud 2025.2

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3

Just started happening for us too.

—> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host..
—> System.Net.Sockets.SocketException (10054): An existing connection was forcibly closed by the remote host.

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4

Same here. Just entered a ticket. Looks like we have hung tasks starting 30 minutes ago.

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5

If you haven’t already - go open a ticket. The more tickets the better so that it’s tracked.

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6

Other than logging a ticket --which you said you’ve done-- check “display all tasks” in your System Monitor to see if anything long running is stuck.

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7

We have about 10 tasks that are hung and unable to be removed. We restarted the task agent from CMP and it did nothing.

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8

Same here! We have a case entered already, but no updates yet.

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9

Sharing my case #

CS0005263827

10

We’re in the clear (for now)…no hung/active, no tasks errored out, generated a Stock Status report without trouble.

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11

Yeah I’ve been checking that to warn our users (who haven’t checked our messaging system) that their report is not going to print out. Just didn’t know if there was anything else. Thanks Randy!

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12

Well… :poop: so much for that helping.

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13

Yeah I thought for sure that would do it.

14

Not seeing any slowness in ours. 2025.2 in the cloud.

…yet

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15

Just got a service alert - “investigating an incident that is impacting printing for a subset of customers in your region”

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16

Just got the alert myself.

I’ve only been in the Epicor world for a couple of years now, but has all of the outages lately been something new? Or has this always been happening?

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17

We’ve only been on Epicor Cloud for 4-5 months now. We’ve been impacted by some of the outages but not all…

18

For anyone else this is affecting: Are you also seeing it on other System Agent processes? One of my users is attempting to use the Currency Revaluation Process, and it’s not even showing up as an active task in the System Monitor.

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19

We had someone successfully run the AP Invoice Posting process during this outage, but no other processes. Some reports are printing (after a lengthy amount of time), but the vast majority are erroring out

20

Looks like it’s cleared up, we can print again.

1 Like