Is there a way to reverse a customer shipment entry? We missed a receipt step on jobs that were shipped direct to the customer and I cannot create the receipt with the shipment already created.
If it hasn’t been invoiced, just change the packer from Shipped to open
Do this by unchecking the Shipped checkbox
And if they are invoiced?
You will need to process an RMA to complete the inventory transaction, possibly a credit memo for the invoice.
Was the receipt for a Buy to Job PO line? You should be able to receive it as long as the job is open. If it’s closed, reopen it, do the receipt, then re-close. Reclosing it will most likely create a variance. This variance should have been included in the COGS, so a Journal Entry may be required.