Reverse a shipped customer shipment

Is there a way to reverse a customer shipment entry? We missed a receipt step on jobs that were shipped direct to the customer and I cannot create the receipt with the shipment already created.

If it hasn’t been invoiced, just change the packer from Shipped to open

Do this by unchecking the Shipped checkbox

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And if they are invoiced?

You will need to process an RMA to complete the inventory transaction, possibly a credit memo for the invoice.

Was the receipt for a Buy to Job PO line? You should be able to receive it as long as the job is open. If it’s closed, reopen it, do the receipt, then re-close. Reclosing it will most likely create a variance. This variance should have been included in the COGS, so a Journal Entry may be required.