Looking to see if there is a - standard - Epicor setting/config that would eliminate the error message.
Or…The best way to process the excess over the Sales Order Quantity.
The Issue: Processing RMA’s when the ship quantity is greater than the order quantity. When an RMA is entered if the amount being returned is more than the order quantity (NOT ship quantity), it gets hung up with an error message saying we’re crediting more than what was ordered.
I have checked Company/Site Config, Customer Maint., and Terms nothing I saw has settings for ±X% of order/ship quantity to allow processing in general.