RMA Question Blank Title 77520

In deference to the fact that most companies using Vantage were in business long before being a Vantage installation (and can have product returned NOW - using Vantage's RMA process for an original sale that may not have been done on Vantage), I'd make sure you put logic in a BPM (or customization) as Charlie suggested high level logic for - that ONLY executes if an originating Vantage order/line/release shipment/invoice IS referenced in the RMA.

I look at our situation as a good example. We have very long warranty periods (years) for our products and we will be processing RMAs for years to come where the originating sale was made on our legacy system.

If you are in that boat, the process is a people process - one of trust that no one over credits a customer on an RMA - backed up by a final approval step in accounting (before the credit is posted to the customer's acct).

Rob




________________________________
From: Charlie Wilson <foamdesigncsw@...>
To: vantage@yahoogroups.com
Sent: Tuesday, May 5, 2009 1:18:33 PM
Subject: RE: [Vantage] RMA Question





The best thing to do would be to write a BPM to handle the situation. It
would need to run a query to find all the RMAs against the invoice and add
the totals up and check that amount against the amount on the invoice and
the amount be entered.

~Charlie

_____

From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf Of
sgotschall
Sent: Tuesday, May 05, 2009 1:15 PM
To: vantage@yahoogroups .com
Subject: [Vantage] RMA Question

Vantage 8.03.407a Progress

Our accounting department just discovered that you can credit more for a
return then what was originaly charged. They would like it if the system
would not allow you to credit more (either at one time or through multiple
credits) then the original order amount.

I was wondering how are others handling this?

[Non-text portions of this message have been removed]







[Non-text portions of this message have been removed]
Vantage 8.03.407a Progress

Our accounting department just discovered that you can credit more for a return then what was originaly charged. They would like it if the system would not allow you to credit more (either at one time or through multiple credits) then the original order amount.

I was wondering how are others handling this?
The best thing to do would be to write a BPM to handle the situation. It
would need to run a query to find all the RMAs against the invoice and add
the totals up and check that amount against the amount on the invoice and
the amount be entered.



~Charlie

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
sgotschall
Sent: Tuesday, May 05, 2009 1:15 PM
To: vantage@yahoogroups.com
Subject: [Vantage] RMA Question








Vantage 8.03.407a Progress

Our accounting department just discovered that you can credit more for a
return then what was originaly charged. They would like it if the system
would not allow you to credit more (either at one time or through multiple
credits) then the original order amount.

I was wondering how are others handling this?





[Non-text portions of this message have been removed]