RMA receiving and disposition cost not equal to invoice cost

Epicor ERP 10
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1

Hello everyone,

Currently we are having a problem that is related to RMA receiving and disposition. Our finance team have found when we do disposition, the cost coming is not equal to the cost in the reference invoice. Couple of background below:

  1. We have uncheck the checkbox under Company configuration → Order → RMA → Use reference invoice cost. But as my understanding this checkbox only control if entering an invoice in RMA processing is mandatory or not. If we still enter the invoice, it should still pull the cost from the invoice.
  2. Some of the RMA cost is still same as reference invoice cost.
  3. Our company use average cost method.

I have pull out history RMA data and invoice data. And found this issue only happen after the end of 2025. And the only config we changed is uncheck the checkbox. Is there anyone also have the same issue. Thanks.

Max

2

Hi Max,

Welcome to the forum! Have a look at the field help, looks like that option is exactly what you need. You can check that in the Pilot and do some tests there just to make sure.

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