# Sales order didn't close

**URL:** <https://www.epiusers.help/t/sales-order-didnt-close/37946>\
**Category:** Epicor ERP 9\
**Created:** [April 7, 2017, 1:43pm UTC](https://www.epiusers.help/t/sales-order-didnt-close/37946 "2017-04-07T13:43:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jillz](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/50afbb/32.png) [@jillz](https://www.epiusers.help/u/jillz)\
**Post date:** [April 7, 2017, 1:43pm UTC](https://www.epiusers.help/t/sales-order-didnt-close/37946/1 "2017-04-07T13:43:10Z")

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We have a sales order with 2 lines. Line #2 has 2 releases. Release 2 shipped complete but the vendor also shipped and additional piece which we received for release 1. The remainder of release 1 was shipped at a later date. The PO is closed but the sales order is showing open with no quantities open.

When we have a situation like this should we be editing the sales order releases before doing the receipt?  
Has anyone else run into anything like this?  
Thanks!

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**Author:** ![Randy](https://www.epiusers.help/user_avatar/www.epiusers.help/randy/32/51539_2.png) [@Randy](https://www.epiusers.help/u/Randy)\
**Post date:** [April 7, 2017, 2:45pm UTC](https://www.epiusers.help/t/sales-order-didnt-close/37946/2 "2017-04-07T14:45:42Z")

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What happens when you try to manually close the order? When you try to  
close the order if it pops up an error that can help you diagnose what’s  
going on. For example: Sometimes we have this issue and it’s usually some  
allocation was assigned to the order that wasn’t cleared.

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<div class="post-metadata">

**Author:** ![jillz](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/50afbb/32.png) [@jillz](https://www.epiusers.help/u/jillz)\
**Post date:** [April 7, 2017, 6:31pm UTC](https://www.epiusers.help/t/sales-order-didnt-close/37946/3 "2017-04-07T18:31:44Z")

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I can manually close the order with no errors.

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<div class="post-metadata">

**Author:** ![Randy](https://www.epiusers.help/user_avatar/www.epiusers.help/randy/32/51539_2.png) [@Randy](https://www.epiusers.help/u/Randy)\
**Post date:** [April 10, 2017, 3:45pm UTC](https://www.epiusers.help/t/sales-order-didnt-close/37946/4 "2017-04-10T15:45:01Z")

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Very odd it didn’t close when all lines were shipped complete