Sales Order Release Not Showing Quantity On Hand

Should be a simple question, and I’m going to blame it on the heat this week. :slight_smile:

I have a salesperson who has a problem where the quantity on hand and quantity available show zero on the sales order entry release tab, when there is material on hand. I am having a brain dead moment as to why she can’t see it. No other user is having this problem.

I made sure she was in the right site at the time. I’ve also disabled/enabled her account because at times this solves other problems (don’t know why).

Has anyone run across this before?

Are they in classic? This box may be unchecked (under actions)?


Hi Alisa,
You are a Genius! Thank you! That did the trick!
Have a good weekend! Stay Cool!!!