Scheduled tasks not launching

[system]

We were able to resolve this issue, I thought I would let everyone know the answer to this problem.

The key was time synchronization between our appserver and the database server. We had set up both with Microsoft's time synchronization service, but Microsoft themselves say that their solution is not to be used when you need accurate times. We switched to using NetTime for synchronization, and also using WorldTime so that we can synch more frequently than every 7 days. As soon as these were set up and run, we stopped having problems with the task agent hanging.

--- In vantage@yahoogroups.com, Tanya Denison wrote:
>
> We have been going through a problem for the past 10 days now where
> scheduled tasks will stop launching. The requests will pile up and remain
> in the Schedule tab on the System Monitor. Restarting the Task Agent
> appserver gets everything moving and we have not had to resubmit any print
> or process requests.
>
>
> Some times we are restarting the appserver every 3 minutes. There does not
> seem to be an issue with contention for resources, as this has happened to
> me in the middle of the night when nobody else is in the system, and to the
> first person in the building to run a Material Queue in the morning.
>
>
>
> We have recreated the System Agent and it has not fixed it. I increased
> the Processing Delay from 10 to 30 with no change. I increased the number
> of servers in the main appserver and the task agent appserver.
>
>
>
> Any other ideas are greatly appreciated!
>
>
>
> And by the way, I have had so much success working through our post go-live
> issues with the information from this group. Thanks all!
>
>
>
> *Tanya Denison* | IT Manager | NRS, Inc.
>
> *2009 S. Main Street, Moscow, ID 83843*
>
>
>
> *tdenison@... *|* www.nrsweb.com*
>
> *c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*
>
>
> [Non-text portions of this message have been removed]
>

[system]

We have been going through a problem for the past 10 days now where
scheduled tasks will stop launching. The requests will pile up and remain
in the Schedule tab on the System Monitor. Restarting the Task Agent
appserver gets everything moving and we have not had to resubmit any print
or process requests.


Some times we are restarting the appserver every 3 minutes. There does not
seem to be an issue with contention for resources, as this has happened to
me in the middle of the night when nobody else is in the system, and to the
first person in the building to run a Material Queue in the morning.



We have recreated the System Agent and it has not fixed it. I increased
the Processing Delay from 10 to 30 with no change. I increased the number
of servers in the main appserver and the task agent appserver.



Any other ideas are greatly appreciated!



And by the way, I have had so much success working through our post go-live
issues with the information from this group. Thanks all!



*Tanya Denison* | IT Manager | NRS, Inc.

*2009 S. Main Street, Moscow, ID 83843*



*tdenison@... *|* www.nrsweb.com*

*c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*


[Non-text portions of this message have been removed]

[system]

We have had this same problem for years version 8X epicor says its a bug
and sucks... we had to write a script to check how many jobs were backedup
and then automatically restart the task process app servers when it was
high enough.


*Jose C Gomez*
*Software Engineer*
*
*
*
*T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com
<http://www.linkedin.com/in/josecgomez> <http://www.facebook.com/josegomez>
<http://www.google.com/profiles/jose.gomez> <http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>
<http://www.usdoingstuff.com>

*Quis custodiet ipsos custodes?*

On Wed, Dec 5, 2012 at 3:30 PM, Tanya Denison <tdenison@...> wrote:

> **
>
>
> We have been going through a problem for the past 10 days now where
> scheduled tasks will stop launching. The requests will pile up and remain
> in the Schedule tab on the System Monitor. Restarting the Task Agent
> appserver gets everything moving and we have not had to resubmit any print
> or process requests.
>
> Some times we are restarting the appserver every 3 minutes. There does not
> seem to be an issue with contention for resources, as this has happened to
> me in the middle of the night when nobody else is in the system, and to the
> first person in the building to run a Material Queue in the morning.
>
> We have recreated the System Agent and it has not fixed it. I increased
> the Processing Delay from 10 to 30 with no change. I increased the number
> of servers in the main appserver and the task agent appserver.
>
> Any other ideas are greatly appreciated!
>
> And by the way, I have had so much success working through our post go-live
> issues with the information from this group. Thanks all!
>
> *Tanya Denison* | IT Manager | NRS, Inc.
>
> *2009 S. Main Street, Moscow, ID 83843*
>
> *tdenison@... *|* www.nrsweb.com*
>
> *c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*
>
> [Non-text portions of this message have been removed]
>
>
>


[Non-text portions of this message have been removed]

[system]

When I was going thru tuning with Epicor they told me to set taskagent and process server to 1 min and max.

Greg Payne

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Tanya Denison
Sent: Wednesday, December 05, 2012 3:30 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Scheduled tasks not launching



We have been going through a problem for the past 10 days now where
scheduled tasks will stop launching. The requests will pile up and remain
in the Schedule tab on the System Monitor. Restarting the Task Agent
appserver gets everything moving and we have not had to resubmit any print
or process requests.

Some times we are restarting the appserver every 3 minutes. There does not
seem to be an issue with contention for resources, as this has happened to
me in the middle of the night when nobody else is in the system, and to the
first person in the building to run a Material Queue in the morning.

We have recreated the System Agent and it has not fixed it. I increased
the Processing Delay from 10 to 30 with no change. I increased the number
of servers in the main appserver and the task agent appserver.

Any other ideas are greatly appreciated!

And by the way, I have had so much success working through our post go-live
issues with the information from this group. Thanks all!

*Tanya Denison* | IT Manager | NRS, Inc.

*2009 S. Main Street, Moscow, ID 83843*

*tdenison@...<mailto:%2Atdenison%40nrsweb.com> *|* www.nrsweb.com*<http://www.nrsweb.com*>

*c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*

[Non-text portions of this message have been removed]


________________________________
CONFIDENTIALITY NOTICE

The information contained in this communication, including attachments, is privileged and confidential. It is intended only for the exclusive use of the addressee. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us at 727-578-6280 and immediately delete the communication.

"This (document/presentation) may contain technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. Export of this material is restricted by the Arms Export Control Act (22 U.S.C. 2751 et seq.) and may not be exported to foreign persons without prior approval form the U.S. Department of State."


[Non-text portions of this message have been removed]

[system]

Tanya - are you by chance in a virtualized server environment and doing
snapshot backups? There is a known issue of snapshots causing the
connection from appserver to DB server to disconnect when a task starts when
a snapshot is running.



The workaround from Epicor support was to use SQL backup (i.e. once a night
when nothing is running). Not the answer most companies need, as they are
looking for a shorter recovery window (and usually one of the justifications
for going virtual).



If you google "epicor veeam" you will find a link to the spiceworks forum
where there has been some discussion about it, although still no resolution.



Cheers,



Jeff





Jeff Greenaway

Consulting CIO/ERP Consultant

jeffgreenaway@...

www.cio-ondemand.com



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Greg Payne
Sent: Wednesday, December 05, 2012 2:54 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Scheduled tasks not launching





When I was going thru tuning with Epicor they told me to set taskagent and
process server to 1 min and max.

Greg Payne

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Tanya Denison
Sent: Wednesday, December 05, 2012 3:30 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Scheduled tasks not launching

We have been going through a problem for the past 10 days now where
scheduled tasks will stop launching. The requests will pile up and remain
in the Schedule tab on the System Monitor. Restarting the Task Agent
appserver gets everything moving and we have not had to resubmit any print
or process requests.

Some times we are restarting the appserver every 3 minutes. There does not
seem to be an issue with contention for resources, as this has happened to
me in the middle of the night when nobody else is in the system, and to the
first person in the building to run a Material Queue in the morning.

We have recreated the System Agent and it has not fixed it. I increased
the Processing Delay from 10 to 30 with no change. I increased the number
of servers in the main appserver and the task agent appserver.

Any other ideas are greatly appreciated!

And by the way, I have had so much success working through our post go-live
issues with the information from this group. Thanks all!

*Tanya Denison* | IT Manager | NRS, Inc.

*2009 S. Main Street, Moscow, ID 83843*

*tdenison@... <mailto:%2Atdenison%40nrsweb.com>
<mailto:%2Atdenison%40nrsweb.com> *|*
www.nrsweb.com*<http://www.nrsweb.com*>

*c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*

[Non-text portions of this message have been removed]

________________________________
CONFIDENTIALITY NOTICE

The information contained in this communication, including attachments, is
privileged and confidential. It is intended only for the exclusive use of
the addressee. If the reader of this message is not the intended recipient,
or the employee or agent responsible for delivering it to the intended
recipient, you are hereby notified that any dissemination, distribution or
copying of this communication is strictly prohibited. If you have received
this communication in error, please notify us at 727-578-6280 and
immediately delete the communication.

"This (document/presentation) may contain technical data as defined in the
International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. Export of
this material is restricted by the Arms Export Control Act (22 U.S.C. 2751
et seq.) and may not be exported to foreign persons without prior approval
form the U.S. Department of State."

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]

[system]

That is interesting, but we are not on VM for our appserver or DB server.
This does bring up an interesting point, though, if something else could be
causing a similar disruption.



*Tanya Denison* | IT Manager | NRS, Inc.

*2009 S. Main Street, Moscow, ID 83843*



*tdenison@... *|* www.nrsweb.com*

*c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*



*From:* vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] *On Behalf
Of *Jeff Greenaway
*Sent:* Wednesday, December 05, 2012 3:11 PM
*To:* vantage@yahoogroups.com
*Subject:* RE: [Vantage] Scheduled tasks not launching





Tanya - are you by chance in a virtualized server environment and doing
snapshot backups? There is a known issue of snapshots causing the
connection from appserver to DB server to disconnect when a task starts when
a snapshot is running.

The workaround from Epicor support was to use SQL backup (i.e. once a night
when nothing is running). Not the answer most companies need, as they are
looking for a shorter recovery window (and usually one of the justifications
for going virtual).

If you google "epicor veeam" you will find a link to the spiceworks forum
where there has been some discussion about it, although still no resolution.

Cheers,

Jeff

Jeff Greenaway

Consulting CIO/ERP Consultant

jeffgreenaway@...

www.cio-ondemand.com

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Greg Payne
Sent: Wednesday, December 05, 2012 2:54 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Scheduled tasks not launching

When I was going thru tuning with Epicor they told me to set taskagent and
process server to 1 min and max.

Greg Payne

From: vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com<vantage%40yahoogroups.com>

>

[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Tanya Denison
Sent: Wednesday, December 05, 2012 3:30 PM
To: vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com<vantage%40yahoogroups.com>>

Subject: [Vantage] Scheduled tasks not launching

We have been going through a problem for the past 10 days now where
scheduled tasks will stop launching. The requests will pile up and remain
in the Schedule tab on the System Monitor. Restarting the Task Agent
appserver gets everything moving and we have not had to resubmit any print
or process requests.

Some times we are restarting the appserver every 3 minutes. There does not
seem to be an issue with contention for resources, as this has happened to
me in the middle of the night when nobody else is in the system, and to the
first person in the building to run a Material Queue in the morning.

We have recreated the System Agent and it has not fixed it. I increased
the Processing Delay from 10 to 30 with no change. I increased the number
of servers in the main appserver and the task agent appserver.

Any other ideas are greatly appreciated!

And by the way, I have had so much success working through our post go-live
issues with the information from this group. Thanks all!

*Tanya Denison* | IT Manager | NRS, Inc.

*2009 S. Main Street, Moscow, ID 83843*

*tdenison@... <mailto:%2Atdenison%40nrsweb.com<%2Atdenison%40nrsweb.com>

>

<mailto:%2Atdenison%40nrsweb.com <%2Atdenison%40nrsweb.com>> *|*
www.nrsweb.com*<http://www.nrsweb.com*>

*c: 208.301.0599* | *p: 208.883.7834 Ext 277 *|* f: 208.882.1744*

[Non-text portions of this message have been removed]

________________________________
CONFIDENTIALITY NOTICE

The information contained in this communication, including attachments, is
privileged and confidential. It is intended only for the exclusive use of
the addressee. If the reader of this message is not the intended recipient,
or the employee or agent responsible for delivering it to the intended
recipient, you are hereby notified that any dissemination, distribution or
copying of this communication is strictly prohibited. If you have received
this communication in error, please notify us at 727-578-6280 and
immediately delete the communication.

"This (document/presentation) may contain technical data as defined in the
International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. Export of
this material is restricted by the Arms Export Control Act (22 U.S.C. 2751
et seq.) and may not be exported to foreign persons without prior approval
form the U.S. Department of State."

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]




[Non-text portions of this message have been removed]