Search box manipulation

This can be done with some C#.  That contact and customer are calculated fields.  It took a SQL view to be able to pull that information into any kind of report due to the way it's stored.  I found that doing what you are trying is best accomplished in C# on the user interface of case management.

afagan@...
On Tuesday, May 6, 2014 9:58 AM, "aj.rembert@..." <aj.rembert@...> wrote:
 
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  <div><span>When a contact is selected in the default case entry form and the context is as a customer, the customer ID populates one of the link fields. On that form, when the Order, Quote, Invoice or RMA buttons are pressed, is there a way to have them automatically search based on the customer ID in the appropriate link field?</span></div>

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When a contact is selected in the default case entry form and the context is as a customer, the customer ID populates one of the link fields. On that form, when the Order, Quote, Invoice or RMA buttons are pressed, is there a way to have them automatically search based on the customer ID in the appropriate link field?