I’m trying to setup our mail services for Kinetic and I figured I would ask here before asking our conversion team since they will recommend a consultant I’m guessing… But I’ve followed these instructions https://erphelp121100.zendesk.com/hc/en-us/articles/40443603738509-Entering-Mail-Settings#Enter…

Under Email Settings Maintenance…need to specify Azure Directory ID, Azure Application ID, Application Secret. We created a separate account for ours, I think we gave it an Office E1 license. We have Use Common Authority URL box checked. Ours also has a checkbox for “use individual’s email From …

Well, Google may have answered the question… Microsoft’s setup isn’t very clear that send from “any user” means they need to actually exist… To send an email from a non-existing email address (like noreply@yourdomain.com) using Microsoft Entra , you generally cannot use the standard Microsoft Graph …

I have all of that filled out and the error I’m getting is when I’m trying to test send from Kinetic. What they leave out in the Kinetic setup guide is the sending user ID has to exist somewhere, as a licensed user or a shared mailbox. It can’t be 100% fake.

[Kenan Thompson Reaction GIF by Saturday Night Live] LOL Well… Shared mailbox it is… I aint paying extra for that. :slight_smile:

There may be some way to get away with not using a mailbox but I’ve never bothered figuring that out. I also don’t use M365 for Kinetic email. We use a SMTP relay service so that I can send bulk and send as any address. We send from multiple addresses in Kinetic.

In some respects it comes in handy…I’ve got delegate access to that mailbox so if someone questions whether or not something got sent, I can forward/resend if need be.

[image] JMPCONJ: so if someone questions whether or not something got sent, I can forward/resend if need be. We Bcc all outbound relay messages to an archive mailbox. So that we can do the same thing.

That is an interesting approach to have a sent items archive of all notifications… I don’t see that as being an issue right now since we barely use alerts at this time. But, confirmed… setup a shared mailbox and it works.

It appears that even with a shared mailbox if you setup the O365 app and use that from address it will drop the sent email in the sent items of that mailbox. I’ve done one test to myself and I can see that sent item in the shared mailbox… Interesting.

Send Mail via Microsoft 365

Kinetic ERP

chaddb (Chadd Blanchard) May 21, 2026, 6:46pm 5

Yeah, you’ll need to use a real mailbox. Either a service account or a shared mailbox where you setup Send on Behalf for the user account you authenticate with.

Kinetic Cloud and Microsoft 365 emailing setup in year 2026

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Send Mail via Microsoft 365

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