Do you know if there was an RMA created for the serialized part? We have had the problem in the past where a serialized part was returned and then later sold to another customer. Vantage then assigned the serial number to the new customer invoice and removed it from the old one.
David
David
--- In vantage@yahoogroups.com, "sgotschall" <sgotschall@...> wrote:
>
> Vantage 8.03.407a Progress
>
> We have an invoice that's a few months old where the original printed invoice shows the serial number but when we reprint it, the serial number is gone.
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> The serial number is still in the system, it just doesn't show up on the invoice. A sample of other invoices do not have this problem, only one we found so far.
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> It doesn't appear that the invoice tables store the serial number. It is a calculated field in the report definition, but I'm not sure where or how the information is pulled into the report.
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> Anyone have any idea on how this could have happened? Its not a big deal, but if it happened once it can happen again and I would like to avoid it.
>